EVELYN GARCIA

• Investigated allegations to check validity and recommend actions to minimize risk.
• Review of non-supervisory and basic supervisory client and branch activity to identify fraudulent or manipulative activity.
• Develop and deliver training, coaching and feedback to Branch managers regarding financial professional activity.
• Built and harmonized operations reports for team leaders, senior managers and executives.
• Completed statistical reviews to uncover trends, patterns and variations.

• Collaborated with stakeholders to define project objectives and criteria.
• Performed gap analysis to identify areas of improvement.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Analyzed key aspects of operational background information and summarized into presentations.
• Maintained up-to-date knowledge of product and service changes.

• Drive business continuity by supporting the development and initiation of a new workflow system that enhances key supervision reporting for the department .

• Served as a key player in the development and rollout of new audit workflow report process that reduces company risks.

• Cut financial risks by providing feasible recommendation via detailed analysis and review including approval of Financial Advisors that seek business partnership with the company

• Supported in the producing and capturing of Key Performance Indicators Reporting for upper management.

• Develop and present training materials including mentoring for new hires

• Promoted team’s improved performance and output with the training, development and mentoring of recruits.
• Improved customers (from different foreign government) experience and continued loyalty by handling their complex tax relief requests.
• Utilized excellent financial and accounting skills to balance General Ledgers and cleared cash and stock breaks
• Maximized resources via efficient time management that guaranteed accurate processing of foreign dividend distribution such as cash, stock, forward splits, rights, warrants, spin-offs, and optional dividends
• Generated monthly reports on customer dividend payment information for tracking.

• Liaised with the Relationship Managers to ease the overall processing of on boarding, closing, and maintenance of mutual funds in the database.
• Optimized various means to investigate and resolve complex issues involving clients fails.
• Reduced inconsistencies in financial records via accuracy in asset transfers between custodians and maintained account records.
• Managed different financial reports including processing monthly and quarterly reconciliation reports for different outside fund company partners.
• Ensured prompt and thorough resolution of all clients issues by liaising and interacting with internal and external trading desks, sales desks, and middle office groups.