Summary
Overview
Work History
Skills
Certification
Languages
Timeline
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Evelyn Garcia

Los Angeles,CA

Summary

I am highly motivated and focused and have cultivated a wide range of skills through my experience with numerous top organizations over the last 15+ years. As an expert in human resources, workforce planning, and client service, both internally and externally, I provide a wide range of services to clients. I am seeking a career opportunity with a business model that values diversity, equality, and inclusion in all aspects.

Through my work experiences, I have developed self-awareness, motivation, and emotional intelligence skills. As someone who will show up and accomplish what needs to be done, you can count on me. My goal is to continue my personal growth and development by learning everything I can. As part of my own growth and development, I value collaboration and feedback. I also encourage these values in my work partnerships. As a result, I think this sets me apart from others. Furthermore, I pride myself on being able to adapt to the ever-changing workforce and be an agent of change.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Human Resources Manager

Moaddel Law Firm
Los Angeles, CA
05.2022 - Current
  • Manage full-cycle human resource operational activities for in office and remote staff. Approximately 125 employees domestic and international.
  • Provide support in multiple HR areas with a primary emphasis on leave of absence management, daily management and maintenance of FMLA, CFRA, PDL, PFL, ADA, Workers Comp and Short and Long Term Disability (STD/LTD) claims, and the enrollment and management of FSA, 401k, regular and voluntary life insurance benefits
  • Develop hiring and recruitment strategies that aligns with business needs and maximizing time to hire to support sales and operations profitability. Oversee entire life cycle of recruitment process.
  • Provides assistance to managers, as directed, with carrying out organizational development activities such as workforce planning, business process redesign, and succession planning, etc. Works with managers on department reorganizations and development.
  • Advises managers and supervisors about the steps in progressive discipline and the proper treatment of employees during disciplinary proceedings. Assists with identifying and clarifying problems, evaluating potential solutions and coordinating and implementing selected solution in concert with human resources manager/director or senior management.
  • Champion effective changes, proactively build diverse and inclusive talent strategies to propel the business forward while supporting teams and leaders to build a sales force that is passionate about exceeding customers’ expectations and a place where teams love to work.
  • Train Leadership Competency workshop to new leads and managers.
  • Provides consultative services on performance management planning that focuses on assessing performance, documentation of performance issues, counseling techniques, ongoing feedback, recognition correlated with pay for performance, and individual career development plans and opportunities.
  • Assists with internal resolution of employee grievances. Meets with concerned parties to discuss employee complaints, work-related problems and/or issues, as requested. Performs preliminary analysis and comprehensive evaluation of findings for each reported employment complaint. Makes recommendations to manager/director regarding the best course of action for effective internal resolution of employment related complaints, issues and problems.
  • Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
  • Works closely with the management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to Company protocols, processes, and best practices.
  • Partner with departments to improve proprietary tools and systems to increase productivity.
  • Oversee the budgets for HR and Daily Operations.
  • Monitor, measure, and improve efficacy and implementation of immediate and department-specific strategies to improve organizational effectiveness and process.
  • Develop, improve, and update companies’ policies and procedures.

Talent and Business Operations Store Manager

Sephora USA Inc.
Hollywood, CA
03.2014 - 05.2022
  • Accountable for developing strategies to maximize store sales growth potential by accurately forecasting sales, building weekly schedules and ensuring staffing plans are in alignment with business trends.
  • Analyzed and actualized strategies to increase sales of underperforming products and KPI's. Strategies include identifying and coaching to opportunities to improve selling behaviors, identifying possible merchandising opportunities and/or stock level issues.
  • Assessed, optimized, and elevated the Store's social media presence to target current and expected demands of a high volume, tourist centric location. Including high visibility events in partnership with mall management.
  • Ensured the execution of all operations focused processes within the store were completed per company standard. Including Shipping, receiving, reverse logistics, cycle count ion, maintaining merchandising and visual standards.
  • Collaborated with District Loss Prevention Manager, Store Manager, and peers to achieve yearly shrink goals. Resulting in meeting and exceeding the stores shrink goals in 2017 and 2018, with an average yearly reduction of 125k.
  • Built client centric selling behaviors with my team by creating a feedback based partnerships. I was responsible for observations, feedback, celebrating, and educating my team to deliver exceptional client service. Resulting in several direct reports promotions in store and throughout the district.

Skills

  • Expert in full cycle recruiting utilizing several ATS, job posting sites, and hiring platforms such as Indeed, Linkedin, Workbrain and Glassdoor
  • Experienced manager who has developed employees into professional leaders and educators through inspiration, mentoring, performance management, coaching, policy standardization, action plans, retention, staff training and development
  • Maintain HR administrative work, employee files, and payroll, manage accuracy and up-to-date data in HRIS systems such as Dayforce, Kronos and Paylocity
  • Strategizes and implements effective HR solutions to business issues and initiatives
  • Delivers HR services to clients resulting in a seamless point of contact to the broader HR organization and ensuring successful integration of functional partner initiatives and expertise
  • Experience in acting as project manager for assigned HR initiatives and special projects across different departments Initiatives may include performance management, talent planning, compensation planning, career development and organization design
  • Highly organized and independent, able to effectively analyze data, plan and coordinate tasks, delegate, and accomplish projects and meet goals within the given timeline to meet company objectives
  • Proven customer success expert, specializing in areas of retail, client services, and client education Consistently improve the customer experience by providing insights by analyzing client feedback provided through Net Promoter Scores and Medallia surveys to make recommendations to improve existing processes
  • Fluent in Spanish written and verbal

Certification

  • Certified HR Generalist
  • Active SHRM Member
  • Active PIHRA Member

Languages

Spanish
Full Professional

Timeline

Human Resources Manager

Moaddel Law Firm
05.2022 - Current

Talent and Business Operations Store Manager

Sephora USA Inc.
03.2014 - 05.2022

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Evelyn Garcia