Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
References
Timeline
Generic

Evelyn GarciaHernandez

Phoenix,AZ

Summary

Skilled in overseeing and coordinating various operations, with a strong focus on leadership development and accountability.A flexible, results-driven professional who thrives in team environments and works effectively with diverse groups while following established protocols. A mission-focused individual with a military background, dedicated to consistently achieving high standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Department of Child Safety

Case Aid
Phoenix, AZ
06.2025 - Current
  • Facilitated communication between clients, caseworkers, and other stakeholders involved in a case.
  • Coordinate transportation for clients to visitations, or court proceedings, as needed.
  • Developed strategies for resolving disputes between parties involved in a case.
  • Conducted research on relevant issues related to the client's case.
  • Assessed client needs through interviews and assessments of family dynamics, economic situation, and health status.
  • Provided emotional support to clients dealing with difficult life circumstances or transitions.
  • Maintained accurate records of client interactions in the agency database system.

Phoenix Mountain Post Acute

Activity Assistant
Phoenix, AZ
01.2023 - Current
  • Supported positive socialization within groups and activities to promote respect among participants.
  • Drove excitement for activities by encouraging everyone to fully participate.
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
  • Upheld positive quality of life standards for residents of all ability levels.
  • Helped residents participate in activities with basic and advanced mobility support.
  • Tracked resident demographics and preferences in order to develop enjoyable activities plans.

U.S. Army Reserve

2nd Lieutenant
Phoenix, AZ
01.2020 - Current
  • Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
  • Attained leadership and junior enlisted feedback to deliver information too superiors for corrective action.
  • Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.

Starbucks

Barista, Starbucks
Glendale, AZ
02.2021 - 01.2023
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Described menu items to customers and suggested products based on stated preferences.
  • Supported highest standards of conduct and service to support company reputation.

Phoenix Mountain Post Acute

Receptionist
Phoenix, AZ
02.2021 - 02.2022
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments and meetings for management team.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.

Education

Bachelor of Science - Criminology And Criminal Justice

Arizona State University
Glendale
05.2025

Minor - Military Leadership

Arizona State University
Tempe, AZ
05.2025

Skills

  • Team collaboration
  • Critical thinking
  • Interpersonal communication
  • Project management
  • Relationship building
  • Daily attendance oversight
  • Documentation skills
  • Problem-solving abilities
  • Communication
  • De-escalation techniques
  • Cultural sensitivity

Languages

Spanish – Intermediate (proficient reading/writing, conversational speaking)

Accomplishments

  • Reserve Officer Association-Gold
  • Army Good Conduct Medal
  • The National Defense Service Medal
  • Army Achievement Medal
  • Army Service Ribbon
  • Arizona State University ROTC 3-Year Scholarship Recipient

Certification

  • CPR&First Aid (June 2025), Department of Child Safety
  • Certified Nursing Assistant (CNA) May 2021, Arizona Board of Nursing

References

Jonathan Abend

Special Agent/Recruiter

Homeland Security Investigations

Email: jonathan.abend@hsi.dhs.gov

Cell: 520-561-3680

Michael Torres

Supervisory Special Agent/CNT Arizona COmmander

Homeland Security Investigations

Email: Michael.A.Torres@hsi.dhs.gov

Cell: 520-619-1052

Christina Flanagan

Activity Director

Phoenix Mountain Post-Acute

Email: cflanagan@ensignservices.net

Cell: 602-717-3903

Timeline

Department of Child Safety

Case Aid
06.2025 - Current

Phoenix Mountain Post Acute

Activity Assistant
01.2023 - Current

Starbucks

Barista, Starbucks
02.2021 - 01.2023

Phoenix Mountain Post Acute

Receptionist
02.2021 - 02.2022

U.S. Army Reserve

2nd Lieutenant
01.2020 - Current

Bachelor of Science - Criminology And Criminal Justice

Arizona State University

Minor - Military Leadership

Arizona State University

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