Evelyn Garduno
San Antonio
Summary
Developed critical problem-solving and teamwork skills in fast-paced manufacturing environment. Demonstrates ability to follow detailed instructions and maintain high standards of quality. Also, build strong communication and problem-solving skills in fast-paced customer service environment. Adept at managing customer relationships and resolving complex issues to ensure satisfaction. Looking to transition these skills into new field, driving positive outcomes and growth.
Overview
4
4
years of professional experience
Work History
Assembly Team Member
Avanzar Interior Technologies
09.2024 - Current
- Utilized various hand tools, power tools, and machinery effectively during the assembly process, adhering to standard operating procedures consistently.
- Supported a culture of teamwork within the assembly team, actively seeking feedback from colleagues and offering assistance when needed to help ensure overall project success.
- Developed a strong understanding of product specifications, ensuring accurate assembly and reducing the need for rework.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed safety protocols to maintain safe working environment.
- Assembled parts correctly according to specifications, reducing quality issues.
- Completed tasks on time to meet quality and safety standards.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
Retail Customer Service Associate
H-E-B Grocery
04.2021 - 12.2024
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Deposit Customer Service Representative
USAA Federal Savings Bank
12.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Provided customer records, account statements and copies of checks.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Assisted customers with compromised debit cards and issued new credentials.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Education
High School Diploma -
Por Vida Academy Charter High School
1135 Mission Rd, San Antonio, Tx 7821006-2013
Skills
- Machine operation
- Adaptive learning
- Hand and power tools
- Visual inspections
- Manufacturing experience
- Call center experience
- Customer focus
- Critical thinking
- Dispute resolution
- Data entry
- Customer support
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Assembly Team Member
Avanzar Interior Technologies
09.2024 - Current
Deposit Customer Service Representative
USAA Federal Savings Bank
12.2023 - 07.2024
Retail Customer Service Associate
H-E-B Grocery
04.2021 - 12.2024
High School Diploma -
Por Vida Academy Charter High School
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