Evelyn Gibbs
Lawrenceville,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Communications Officer II
Gwinnett County Police Department
Lawrenceville, GA
10.2015 - 06.2023
- Received, evaluated and prioritized incoming emergency and non-emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided calm and reassuring assistance to callers in high-stress situations, maintaining composure
- Utilized computer-aided dispatch and radio communication systems to accurately record and relay critical information to first responders
- Managed multiple incidents simultaneously, prioritizing calls based on severity and available resources.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
Server
Bahama Breeze
Duluth, GA
09.2012 - 10.2015
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
Education
Bachelor of Business Administration - Business-Supply Chain Management
Georgia Gwinnett College
05.2024
Skills
- Customer Service
- Written And Verbal Communication
- Positive Communication
- Data Entry
- Attention to Detail
- Decision-Making
- Multitasking
- Problem-Solving
- Relaying Information
- Information Intake
- Information Documentation
- Works Well Under Pressure
- Computer Skills
- Information Gathering And Relay
- Map Reading Abilities
- Computer-Based Dispatch Systems
- Teamwork And Collaboration
- Analytical Abilities
- Calm Disposition
- Interpersonal Skills
Awards
- Customer Service, 01/05/2023
- Customer Service, 10/07/2020
- Customer Service, 10/02/2019
- Good Conduct 3 Years, 10/02/2019
- Civilian of the Month, 02/06/2019
- Civilian of the Month, 11/07/2018
Timeline
Communications Officer II
Gwinnett County Police Department
10.2015 - 06.2023
Server
Bahama Breeze
09.2012 - 10.2015
Bachelor of Business Administration - Business-Supply Chain Management
Georgia Gwinnett College
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