Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn G. Jordan

College Park

Summary

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

17
17
years of professional experience

Work History

Senior Medicare Consultant Agent

GoHealth, LLC
07.2021 - Current
  • Hours per week: 40

Administrative Support Specialist

Beulah Baptist Church /Hope + Access(hope-access.org)
10.2017 - Current
  • Attorney Simon Bloom, (404)577-7710
  • Hours per week: 25
  • Head of coordinating, marketing the program for the non-profit organization, and managing the metro Atlanta community with referral assistance with local providers who assist youth, young adults, parents of youth with educational, health & wellness, mentoring-ship and basic needs established resources thru local providers.
  • Work with clients to review, deny or approve and communicate decisions based on criteria met through organization resources.

Licensed Insurance Agent

American Income Life
05.2020 - 07.2021
  • Hours per week: 50
  • Independent Contractor
  • Supervisor Sales Agent for Life & Health Insurance

Licensed Insurance Agent

World Financial Group
04.2019 - 04.2020
  • Hours per week: 50
  • Independent Contractor
  • Sales Agent for Life & Health Insurance

Customer Service Agent

Chime Solutions
10.2018 - 07.2019
  • Hours per week: 40
  • Supervisor: Stephanie Crayton
  • Give assistance to customers with a wide variety of questions via information accessed through the computer.
  • Review employee accounts and answer questions based upon established policies and procedures.
  • Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training.
  • Possess exceptional conversational and problem-solving skills.
  • I demonstrate excellent ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed.
  • I trouble-shoot complex and technical issues on the company website, with little guidance.

Customer Service Agent

Fulton County Government
07.2018 - 10.2018
  • Supervisor: Louise Bate
  • Hours per week: 30
  • Worked as CSR processing claims for warranty companies. I was the main contact for individuals needing to file claims.
  • Daily, I guided customers through the claims process, and accessing their validity and value. Set appointments

Administrative Support Specialist- Contractor, Karna, LLC.

Department of Health & Human Services, Center for Disease Control and Prevention Agency
11.2016 - 06.2017
  • National Center of Immunization & Respiratory Diseases, NCIRD
  • Management & Operations
  • Supervisor: Dr. Suzanne Hemphill (404) 821-9318; Contact: Yes
  • Hours per week: 40
  • On the NCIRD team, I am responsible for reviewing, analyzing and routing for signatures of management approvals and human resource pertinent documents.
  • As the Lead Point of Contact, I coordinated and communicated with government functional specialists to include Customer Relations/Quality Assurance.
  • Prepare detailed, timely, and comprehensive reports to senior management.
  • I managed and maintained senior executive’s daily calendars, also creating and maintaining systems spreadsheets for management and operations.
  • I handled all supplies for center, consolidating and submitting supply order.

Administrative Support Specialist- Contractor, Chenega Government Consulting, LLC.

Department of Health & Human Services, Center for Disease Control and Prevention Agency
09.2015 - 09.2016
  • Infectious Disease Service Branch, IDSB
  • Procurement & Grant Services, PGO
  • Supervisor: Jackie Mathis (770) 885-4317; Contact: Yes
  • Hours per week: 40
  • I was responsible for providing guidance to the grantee and suspense grantee requests, submitted to the Procurement and Grants Office (PGO) regarding financial, programmatic, and administrative issues, into Suspense Tracking and Routing System (STAR).
  • Retrieved, interpreted, and uploaded documents such as budget plans, performance reports, Federal Financial Status Reports (FFR), requisitions, and amendments from award recipients, Project Officers, Principal Investigators, Business Officials, Program, and Accounting offices to STAR database.
  • I assisted in the preparation and issuance of complete contracts from documentation for funding over $4,000.000 dollars.
  • Assisted with processing notices of award for approved funding actions, i.e. Continuations and Supplemental Awards De-obligation and Re-obligation of Funds.
  • I accessed PGO/OFR Grant Solutions Grants Management Module to view, track, enter and update status of grants throughout the project period.
  • Entered Administrative Actions, i.e. No-Cost Extension, Carryover, Revised Budget, Redirection, Change in Key Personnel, Principal Investigator, Project Director and Grant Specialist, Summary Statement/Technical Review Response.
  • Input Funding Actions, i.e. Continuations and Supplemental Awards De-obligation and Re-obligation of Funds.
  • As the primary office manager and personal assistant performed a variety of secretarial and administrative functions to implement the office’s administrative program, policies and procedures in support of Branch Chief and (23) subordinate staff members of Branch 1 & 3.

Administrative Assistant/Field Representative

Department of Commerce, U.S. Census Bureau
08.2008 - 12.2015
  • Personnel & Payroll/ Field Survey Statistics
  • Supervisor: Linda McWhorter (678)392-9997; Contact: Yes
  • Hours per week: 40
  • As a Field Representative (FR), conducted national surveys with random samples of the general public via phone, personal visit with secure laptop.
  • Routinely performed clerical tasks required in the collection, control, review, processing, and reporting of personnel and payroll data for approximately 600 employees.
  • Assist in supporting Administrative Management staff.
  • Maintain personnel & payroll files, a variety of logs, and administrative records for 57 offices in the South Region states (Georgia, Florida, and Alabama), and particularly concentration on 14 of the 57 Local Census Offices of 160 employees including 300 or more Atlanta Regional Census Center employees.
  • Assisted in the processing of accident forms, travel vouchers, time and attendance records in WebTA and Peoplesoft Oracle Software.
  • Assist and address payroll customer service calls.
  • Responsible for auditing and keying payroll in timely matter.

Pharmacy Technician II/Call Center Agent – Kelly Services

Blue Cross Blue Shield/WellPoint Inc.
12.2013 - 05.2014
  • Supervisor: Q’Wanya Tutt
  • Hours per week: 40
  • Assist high-level staff with starting cases for pre-certification for Medicare member
  • Verify HIPAA before talking to a provider or member about a case.
  • Answer incoming calls from providers and address there call, status checks, start a pre-cert, extension on authorizations.
  • Make outbound calls to providers requesting information; clinical and additional information that is needed in order for their request to be reviewed by Pharm. Reviewers.
  • Create cases from request received via email, faxes, and phone calls.
  • Notifying provider's office of approval status on prior authorizations, as well as members on urgent cases.

Education

Associate of Science - Pharmacy Technology

Atlanta Technical College
Atlanta, GA
05-2012

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • Active listening
  • Data entry
  • Customer relations
  • Microsoft office
  • Schedule management

Timeline

Senior Medicare Consultant Agent

GoHealth, LLC
07.2021 - Current

Licensed Insurance Agent

American Income Life
05.2020 - 07.2021

Licensed Insurance Agent

World Financial Group
04.2019 - 04.2020

Customer Service Agent

Chime Solutions
10.2018 - 07.2019

Customer Service Agent

Fulton County Government
07.2018 - 10.2018

Administrative Support Specialist

Beulah Baptist Church /Hope + Access(hope-access.org)
10.2017 - Current

Administrative Support Specialist- Contractor, Karna, LLC.

Department of Health & Human Services, Center for Disease Control and Prevention Agency
11.2016 - 06.2017

Administrative Support Specialist- Contractor, Chenega Government Consulting, LLC.

Department of Health & Human Services, Center for Disease Control and Prevention Agency
09.2015 - 09.2016

Pharmacy Technician II/Call Center Agent – Kelly Services

Blue Cross Blue Shield/WellPoint Inc.
12.2013 - 05.2014

Administrative Assistant/Field Representative

Department of Commerce, U.S. Census Bureau
08.2008 - 12.2015

Associate of Science - Pharmacy Technology

Atlanta Technical College

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