Evelyn Goerlitz
Davie,FL
Summary
Friendly Customer Service Worker experienced working in diverse retail environments. Successful at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Cheerful when assisting customers with requests and meeting special needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Schmidt's Roadside
06.2023 - 07.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Sandwich Artist
SUBWAY®Restaurants
08.2022 - 05.2023
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Executed sandwich artistry duties with very low occurrence of errors.
Sever
Mickey's Dairy Twist
05.2021 - 07.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Neuroscience
Nova Southeastern University
Davie, FL05.2027
High School Diploma -
Saline High School
Saline, MI06.2023
Skills
- Merchandise Restocking
- Product Merchandising
- Customer Complaint Resolution
- Cash Handling
- Patience and composure
- Organizational skills
- Positive attitude
- Teamwork and collaboration
- Adaptability and flexibility
- Attention to detail
- Problem-Solving
Certification
- CNA - Certified Nursing Assistant
- BLS- Basic Life Support
- CPR and AED
Timeline
Customer Service Cashier
Schmidt's Roadside
06.2023 - 07.2023
Sandwich Artist
SUBWAY®Restaurants
08.2022 - 05.2023
Sever
Mickey's Dairy Twist
05.2021 - 07.2022
Bachelor of Science - Neuroscience
Nova Southeastern University
High School Diploma -
Saline High School
- CNA - Certified Nursing Assistant
- BLS- Basic Life Support
- CPR and AED
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