Evelyn Gonzalez
Customer Service Representative
Glendale,CA
Summary
Experienced Customer Service Representative with over 10 years of experience in Retail Sales. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
Casual Team Member
Jo-Ann Fabric and Craft Stores
Glendale, CA
05.2020 - Current
- Fulfilling online orders, replenishment backroom, cash handling and directing customers.
- Increased stores customer service score by 80% in span of a month.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Assisted customers with prompt and polite support in-person and via telephone.
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
- Organized store merchandise aisles and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Cashier
Virgil's Hardware
Glendale, CA
07.2018 - 06.2019
- Processing refunds and exchanges, resolving complaints.
- Following all store procedures regarding coupons, gift cards, purchase lotto, processing rentals etc.
- Maintaining clean workspace.
- Managed to decline wait time for guests at check out.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Service Representative
AEG Live LLC
Los Angeles, CA
01.2017 - 07.2018
- Greet and interact with all guests in a welcoming and friendly manner.
- Check guest's ticket, and ensure the guest is in the proper seating section.
- Ensure that only guests with the proper ticket are sitting in assigned section.
- Monitor seating area for guests who may not be in correct area.
- Keep aisles, concourses, and stairs clear of guests while event is in progress.
- Location of particular section, restrooms, concession stand, first-aid, etc.
- Refused admittance to patrons on basis of infringement of policies or for lack of ticket possession.
- Collaborated with Ticket Sales Lead to achieve resolutions to duplicate seating matters.
Signing Specialist
Target
Glendale, CA
06.2008 - 06.2013
- Responsible for all In Store Marketing (ISM) signing in the store being displayed as directed by HQ while maintaining Target's standards.
- By working together with other Signing Specialists from other stores skills and knowledge out preformed previous Signing Specialists.
- Deliver an exceptional guest experience by engaging the guest and prioritizing the guest's needs over task.
- Serve as the store's resource for all In Store Marketing (ISM) signing programs, order signs and signing materials, as needed.
- Ensure guests can easily read ISM signs; replace damaged or missing ISM signs.
Education
Associate's Degree - Music, Performance
Los Angeles Community College
01.2011 - 01.2018
Diploma - undefined
John Marshall High School
01.1994 - 01.1998
Skills
Sales Experience
POS Systems
Computer LiteracyCustomer Service Skills 10
Management SkillsProficient in Microsoft Office
Fluent in Spanish
Fluent in English
Cleaning and sanitizing
Time management skills
Stocking and replenishing
Point-of-sale system operation
Cash drawer management
Excellent work ethic
Flexible & Adaptable
Verbal and written communication
Timeline
Casual Team Member
Jo-Ann Fabric and Craft Stores
05.2020 - Current
Cashier
Virgil's Hardware
07.2018 - 06.2019
Service Representative
AEG Live LLC
01.2017 - 07.2018
Associate's Degree - Music, Performance
Los Angeles Community College
01.2011 - 01.2018
Signing Specialist
Target
06.2008 - 06.2013
Diploma - undefined
John Marshall High School
01.1994 - 01.1998