Evelyn Gonzalez
Albuquerque,NM
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives. Dedicated and hardworking Leader successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Lead With Keys
Fallas Paredes Discount Stores
Albuquerque, NM
04.2019 - 06.2022
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Supervised a team of sales associates on daily tasks and operations.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Received shipments, signed off on packages and documented incoming items in computer system.
Janitorial Assistant
Sparkle Maintenance Inc.
Albuquerque, NM
01.2014 - 03.2016
- Swept and mopped floors in high-traffic areas.
- Cleaned and sanitized bathrooms, sinks, countertops, and mirrors.
- Stocked restrooms with necessary supplies.
- Vacuumed carpets and upholstered furniture.
- Emptied trash receptacles and recycling bins.
- Cleaned windows, walls, ceilings, doors, door frames, baseboards.
- Cleaned building floors by sweeping, mopping or vacuuming.
Janitorial Assistant
Sparkle Maintenance Inc.
Albuquerque, NM
07.2009 - 02.2012
- Swept and mopped floors in high-traffic areas.
- Cleaned and sanitized bathrooms, sinks, countertops, and mirrors.
- Stocked restrooms with necessary supplies.
- Stripped, sealed and polished floors.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Kept business entrances clean, tidy and professional in appearance.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Housekeeping Supervisor
Best Western Hotel
Albuquerque, NM
02.2005 - 07.2005
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Education
GED -
Gordon Bernell
Albuquerque, NM07-2022
Skills
- Merchandise Display
- Stock replenishment
- Sales Leadership
- Cash Handling
- Loss Prevention
- Daily Reporting
- Team training and development
- Bank Deposits
- Sales proficiency
- Customer Service
- Merchandise Promotion and Display
Languages
English
Professional
Spanish
Professional
Timeline
Lead With Keys
Fallas Paredes Discount Stores
04.2019 - 06.2022
Janitorial Assistant
Sparkle Maintenance Inc.
01.2014 - 03.2016
Janitorial Assistant
Sparkle Maintenance Inc.
07.2009 - 02.2012
Housekeeping Supervisor
Best Western Hotel
02.2005 - 07.2005
GED -
Gordon Bernell
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