Evelyn Gonzalez
BROWNSVILLE,TX
Summary
Dynamic leader with proven expertise in operations and inventory management from Church's Chicken. Excelled in labor cost control and staff scheduling, enhancing team productivity and reducing turnover. Fostered guest relations, achieving notable customer satisfaction. Skilled in POS systems and conflict resolution, driving operational excellence and a positive work environment. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Restaurant General Manager
Churchs Chicken
11.2010 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Verified prepared food met standards for quality and quantity before serving to customers.
- RAV with A scores overall.
- Have promoted 8 shift leaders. 1 ARGM
Team Leader
Whataburger
02.2005 - 03.2010
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
South Texas Vocational Technical Institute
Brownsville, TX 08.2006 - 05.2007
High School Diploma -
James Pace High School
Brownsville, TX06.2006
Skills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Staff Scheduling
- Hiring Decisions
- Labor Management
- POS system knowledge
- Guest Relations
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Restaurant General Manager
Churchs Chicken
11.2010 - Current
South Texas Vocational Technical Institute
08.2006 - 05.2007
Team Leader
Whataburger
02.2005 - 03.2010
High School Diploma -
James Pace High School
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