Summary
Overview
Work History
Education
Skills
Attributes
Languages
Timeline
Generic

Evelyn Gonzalez Mendez

Woonsocket,RI

Summary

Experienced in managing client relationships and driving sales growth through effective communication and negotiation. Skilled at identifying client needs to deliver tailored solutions that enhance customer satisfaction and retention. Proven track record of building strong relationships and achieving sales targets through strategic planning and execution. Utilizes deep understanding of client needs to foster long-term partnerships and close deals effectively.

Overview

16
16
years of professional experience

Work History

Account Manager, Inside Sales

Medtronics, Inc.
04.2018 - 04.2025
  • Manage OEM Standard Partners agreements, addendums,
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
  • Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
  • Developed strong relationships with key clients, resulting in increased account retention and growth.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Meeting with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Oversaw contract negotiations, ensuring mutually beneficial terms were agreed upon between the company and clients.

Logistics Planning Analyst

Medtronics, Inc.
03.2015 - 04.2018
  • SAP implementation expert for OEM team.
  • Coordinated the development of annual budgets related to transportation spend and other logistical expenses.
  • Streamlined order processing workflows by identifying bottlenecks and implementing effective solutions, leading to faster order fulfillment times.
  • Collaborated closely with sales teams to ensure accurate forecasting of demand needs and timely production scheduling.
  • Collaborated with cross-functional teams to develop integrated logistics plans, improving overall company performance.
  • Improved supply chain efficiency by analyzing data and identifying areas for process improvements.
  • Optimized inventory levels through implementing strategic planning initiatives, reducing stockouts and excess stock.

Program Manager

Convergys, AT&T
01.2009 - 01.2013
  • Led and coordinated cross-functional teams, ensuring smooth project execution for key corporate clients including Time Warner (Costa Rica/India) and AT&T (Colombia).
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Provided financial analysis, forecasting, and budgetary control for sales department projects.
  • Ensured continuous communication between the client and internal teams, providing regular updates on program performance, metrics, and training feedback.
  • Spearheaded recruitment and hiring processes aligned with corporate client needs, including managing contractual reviews and client relationships.
  • Contributed to the successful launch of new business operations and recruitment processes for major corporate clients across multiple countries. Costa Rica as in India for Time Warner Client and in Colombia for AT&T.
  • Provided financial analysis for growth and profitability forecasting, driving informed decision-making and business development strategies.

Education

Bachelor’s Degree - Business Administration

Universidad Hispanoamericana
San Jose, Costa Rica
03-2014

Skills

  • Sales analytics
  • Customer relationship building
  • Customer service management
  • Account management
  • Project planning and development
  • Problem-solving
  • Strategic planning
  • Detail-oriented
  • Logistics analysis
  • Inventory management
  • Multicultural sensitivity
  • ERP Systems ( SAP)
  • Data Analysis (Excel, SQL)
  • CRM Tools (Salesforce)

Attributes

  • Results-driven with a strong ability to manage multiple projects simultaneously while meeting deadlines.
  • Strong problem-solving skills, with the ability to think strategically and act decisively.
  • Demonstrated ability to build and maintain relationships with key stakeholders.
  • Highly self-motivated and proactive in addressing challenges and seizing new opportunities.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Account Manager, Inside Sales

Medtronics, Inc.
04.2018 - 04.2025

Logistics Planning Analyst

Medtronics, Inc.
03.2015 - 04.2018

Program Manager

Convergys, AT&T
01.2009 - 01.2013

Bachelor’s Degree - Business Administration

Universidad Hispanoamericana

Similar Profiles

CREATE PROFILE