Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Evelyn Green

Winter Haven,FL

Summary

With over 10 years of customer service experience, I have excelled in both front and back-of-house operations. Attention to detail and organizational skills have allowed for the maintenance of food safety standards and ensuring customer satisfaction. Certified professional in Operations Support and Service, consistently exceeding goals and contributing to a positive work environment. Prepared for seamless guest experiences and high-level service as a hospitality professional. Proven ability to maintain a warm, welcoming atmosphere and efficiently manage guest interactions sets me apart. Reliable team player with flexibility and a strong focus on collaborative success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hostess

The Walt Disney Company
06.2018 - 01.2019
  • Ensured food safety and guest satisfaction in both front and back of house environments
  • Exceeded sales and customer satisfaction goals daily
  • Organized front-of-house operations for efficient staff and guest service
  • Answered customer questions about hours, seating, and menu information.

CSR Seasonal

Toys ‘R’ Us
10.2015 - 12.2015
  • Met high productivity goals while providing exceptional customer service during seasonal influx
  • Merchandised and stocked store, maintaining a clean and safe work environment
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Cashier

Burlington
10.2014 - 10.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Customer Service Representative

Blockbuster Video
03.2013 - 12.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor’s - Business

Valencia College
12.2024

Associate of Arts - General Studies

Valencia College
06.2021

Diploma -

Mary Carroll High School
06.2013

Skills

  • Microsoft Office
  • Typing speed: 40wpm
  • Operations Support and Service
  • Customer Service
  • Effective multitasking
  • Patience and empathy

Certification

Human Resource Specialist

Timeline

Hostess

The Walt Disney Company
06.2018 - 01.2019

CSR Seasonal

Toys ‘R’ Us
10.2015 - 12.2015

Cashier

Burlington
10.2014 - 10.2015

Customer Service Representative

Blockbuster Video
03.2013 - 12.2013

Diploma -

Mary Carroll High School

Bachelor’s - Business

Valencia College

Associate of Arts - General Studies

Valencia College
Evelyn Green