Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Evelyn Gutierrez

Aurora,IL

Summary

Organized professional promotes demonstrated ability to manage medical office operations, coordinate front desk activities, and maintain patient records. Skilled in using medical software and practice management systems to support accuracy and efficiency in healthcare operations.

Committed to providing excellent patient care customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Front Office Receptionist

Premier Internists
Aurora, IL
05.2022 - Current
  • Greeted patients and visitors in a friendly and professional manner.
  • Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
  • Verified patient demographic information at time of check-in and check-out.
  • Regularly reviewed office supply inventory levels and placed orders when necessary.
  • Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Front Desk Receptionist

Ascension Living
Aurora, IL
12.2021 - 05.2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Shift Leader

Panda Express
Aurora, IL
03.2019 - 10.2021
  • Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
  • Trained new employees in job duties, safety procedures, and company policies.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Maintain a clean and organized work environment, including floors,counters, shelves, and storage areas.
  • Assists customers with their orders, answering questions about menu items and making recommendations as needed.

Sales Associate

Journeys Kidz
Aurora, IL
07.2018 - 03.2019
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products
  • Kept work area clean, organized and free of clutter at all time.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Provided accurate information about products, prices and availably both in person and over the phone.
  • Tagged new merchandise for sale and updated signs
  • Opened and closed cash registers, balanced cash drawers, and made deposits.

Education

High School Diploma -

East Aurora High School
Aurora, IL
05-2020

Medical Assisting

Ohio School Of Phlebotomy
Naperville, IL

Skills

  • Fast Learner
  • Organization and Time Management
  • Bilingual
  • Experience with Epic
  • Teamwork and Collaboration

Languages

English
Professional
Spanish
Professional

Certification

  • Basic Life Support - CPR
  • National Healthcare Association In Medical Assistant

Timeline

Medical Front Office Receptionist

Premier Internists
05.2022 - Current

Front Desk Receptionist

Ascension Living
12.2021 - 05.2022

Shift Leader

Panda Express
03.2019 - 10.2021

Sales Associate

Journeys Kidz
07.2018 - 03.2019

High School Diploma -

East Aurora High School

Medical Assisting

Ohio School Of Phlebotomy

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Evelyn Gutierrez