Evelyn Guzman Hernandez

My duties were to take orders in the front register and be in charge of the lobby area. I would also take orders in the drive thru and cover the manager break (1hr-1:30 minutes).

• Performed cash, card, and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue receipts.
• Handled cash with high accuracy and took care to check bills for fraud.
• Answered questions about store policies and addressed customer concerns.

• Enhanced player experience by ensuring smooth game operations and providing excellent customer service.
• Achieved high levels of customer satisfaction through consistent delivery of friendly service and quick problem resolution when issues occurred.
• Handled cash transactions accurately, processing payments quickly while maintaining proper financial records.
• Monitored gameplay closely, identifying opportunities for improvement in both individual performance as well as overall efficiency at the game station level.