Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn Hageman

Decorah,IA

Summary

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Hotel Winneshiek
11.2018 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Manager

Curves Fitness
01.2015 - 11.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Front End Courtesy Clerk

Winneshiek Wildberry Winery
01.2015 - 11.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Adhered to health and safety standards while handling food and beverages.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.

Education

Law Enforcement -

Lamore Community College
Lamore, Ca

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Guest relations
  • Staff management

Timeline

Front Desk Receptionist

Hotel Winneshiek
11.2018 - Current

Manager

Curves Fitness
01.2015 - 11.2018

Front End Courtesy Clerk

Winneshiek Wildberry Winery
01.2015 - 11.2018

Law Enforcement -

Lamore Community College

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