EVELYN HARBISON
Boston,MA
Summary
Innovative product management professional enthusiastically pursuing a Product Line Manager opportunity to leverage in-depth knowledge of product lifecycle management, Edge Technology, and agile development with a consumer focused approach. Highly skilled in identifying opportunities to maximize efficiencies and managing the end to end experience. Hardworking team builder motivated in maximizing personal performance and surpassing business objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Product Manager
CSC ServiceWorks
10.2020 - Current
- Took CSC Go from 0-1, available within the continental US for 16k+ Locations and 140k+ Machines
- Modernizing CSC Go Products through ownership of the Cloud, Edge, (Android) Field App, Admin Web Portal teams, and Consumer side
- Working with a 2022 budget of $7.8M, I was able to reduce install times by 85%, increase operational efficiency, expand CSC GO footprint, and surpassed KPIs
- Manage a team of three internal employees
- Perform in person beta tests nationally for feature launches across CSC Go and CSCPay
- Manage UX designers to modernize laundry with a user focused approach for CSC Go and CSCPay
- Getting stakeholder support, performing A/B tests, and presenting features to CSC Leadership
- Developed proprietary IoT and object based AI recognition through Edge technology
- Built a data collection and management system to analyze and improve future business models
- Wrote standard work instructions for CSC Go, helping to train 1k employees on Go's E2E workflow
- Facilitate design Engagement for CSC Go consumer products, with 2.5m+ users across the Play and IoS stores
- Work directly with CSC Leadership to ensure CSC Go's success.
Product Manager
SS&C Eze Software
07.2018 - 10.2020
- Owned the strategic vision and product roadmap for Compliance enhancements, by developing user empathy and leveraging a lean start-up approach
- Led an agile dev team, driving business value within a microservice architecture and collaborating across the program
- Researched, developed, and drove product enhancement initiatives based on user feedback, sales, and market trends
- Collaborated with UX and the technical communication group to build out feature enhancements
- Prioritized a backlog of bugs, quick hit product quality, and initiatives for my team's road map
- Identified a HVLC gap outside of compliance, leading a scrum team through a 48-hour innovation challenge build a demoable product
- Presented the innovation innovation challenge product to company leadership, and was given approval to add that to our team's roadmap.
Product Manager
Nasdaq
10.2015 - 01.2018
- Headed the launch, implementation, and integration of global SaaS Media Monitoring platform into the Nasdaq product suite
- Collaborate with marketing and sales departments to create product materials
- Created training materials, and ran weekly global training sessions
- Work with platform venders to innovate the Global Professional Services' product and department
- Collaborated with sales in pitches, bringing in $2M+ in annual revenue
- Developed a roadmap to launch a B2B SaaS media monitoring platform
- Presented NMM to Fortune 50 and Fortune 500 companies.
Product Manager
Catch.co
04.2018 - 07.2018
- Worked directly with the front and back end engineers, UX, and QA to build a mobile platform from the ground up
- Used Figma and InVision to run A/B tests with potential users, analyzing that data to determine MVP requirements
- Created user definitions, guides, notifications, and product copy
- Collaborated with UX on product features and the user experience.
Social Media Manager
Universal Wilde and Wilde Agency
04.2015 - 11.2015
- Implemented social media strategy and training for C-suite, sales team and department heads
- Developed a marketing and social media strategy a major marketing conference.
Product Manager
Scoopr Media
12.2014 - 04.2015
- Worked directly with developers to create a user-friendly interface for the Scoopr Media web app
- Wrote product, marketing, and sales proposals for product launch.
Rifiniti – PM Consultant
01.2018 - 03.2018
Consultant
Venly and Nimblebot
07.2014 - 11.2014
Education
BSBA - Management And Marketing
Northeastern University
Boston, MA07.2014
Skills
- Operational Efficiency
- Staff Management
- Business Administration
- Product Strategies
- Product Development
- Sprint Planning
- Process Improvement Initiatives
- Requirements Definition
Accomplishments
- Received an Innovation, Transformation and Excellence for Modernizing Laundry award.
- Took a product from 0 -> 1.
Certification
Pragmatic Institute - PMC Level 3 - Foundation, Launch, Market
Timeline
Senior Product Manager
CSC ServiceWorks
10.2020 - Current
Product Manager
SS&C Eze Software
07.2018 - 10.2020
Product Manager
Catch.co
04.2018 - 07.2018
Rifiniti – PM Consultant
01.2018 - 03.2018
Product Manager
Nasdaq
10.2015 - 01.2018
Social Media Manager
Universal Wilde and Wilde Agency
04.2015 - 11.2015
Product Manager
Scoopr Media
12.2014 - 04.2015
Consultant
Venly and Nimblebot
07.2014 - 11.2014
BSBA - Management And Marketing
Northeastern University
Pragmatic Institute - PMC Level 3 - Foundation, Launch, Market
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