Evelyn Haulmark
Lawrence
Summary
Manager with extensive experience in operational efficiency and customer satisfaction through exceptional service delivery. Proficient in proactive problem-solving and effective team management to boost productivity. Demonstrated ability to organize schedules and workflows to achieve and surpass business goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Go Chicken Go
Olathe
09.2025 - Current
- Trained new staff on company policies and operational procedures.
- Managed inventory levels, ensuring stock availability during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored compliance with health and safety regulations during shifts.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Manager in Training
Culver's
Lawrence
08.2025 - 09.2025
- Ensure that customers are having a great experience.
- Helping the team keep up with the customers to help their experience.
Restaurant Manager
Raising Cane's Chicken Fingers
Lenexa
06.2020 - 08.2025
- Trained and mentored a team of 40 employees.
- Planned and executed events for parties.
- Enhanced staff communication and morale.
- Maintained high-quality products for the kitchen.
- Implemented a staff training program.
- Developed a comprehensive cleanliness and hygiene protocol.
- Increased online positive reviews.
- Improved customer flow.
- Reduced wait times.
- Improved customer service feedback.
- Ensured a smooth operational flow during peak hours.
- Achieved top ratings during health inspections.
- Strong leader with experience resolving employee disputes.
- Collaborative manager engaging front and back-of-house teams.
- Reduced wait times.
- Experienced restaurant manager.
- Increased customer satisfaction.
- Consistently exceeded customer service goals.
- Skilled in building lasting customer relationships.
- Mentored staff to cultivate leadership skills.
- Ensured quality products.
- Led and mentored teams.
- Improved team morale.
- Led high-volume dining establishments.
- Driven sustainability initiatives.
Education
High School -
Shawnee Mission East High School
Prairie Village, KS01.2022
Some College (No Degree) - Business
Johnson County Community College
Overland Park, KSSkills
- Team leadership and coordination
- Effective problem solving
- Critical thinking
- Time management
- Strategic planning
- Training new hires
- Inventory management
- Coaching and leadership development
- Employee scheduling and shift management
- Food waste reduction techniques
- Customer service excellence
- Training program development
- Service speed improvement
- Conflict resolution
- Quality assurance
- Effective communication
- Relationship building
- Handling customer complaints
- Accurate money handling
- Staff development
- Delegating work
- Safety compliance
Certification
ServSafe Food Protection Manager Certification, National Restaurant Association
Timeline
Shift Manager
Go Chicken Go
09.2025 - Current
Manager in Training
Culver's
08.2025 - 09.2025
Restaurant Manager
Raising Cane's Chicken Fingers
06.2020 - 08.2025
High School -
Shawnee Mission East High School
Some College (No Degree) - Business
Johnson County Community College