Evelyn Haynes
Franklin,TN
Summary
Driven professional with a proven track record at Kroger, enhancing patient care by streamlining pharmacy operations and increasing customer satisfaction. Demonstrates exceptional customer service and cleanliness standards, alongside a strong work ethic and honesty. Achieved significant process improvements, contributing to a more efficient and compliant pharmacy environment.
Overview
18
18
years of professional experience
Work History
Deli Clerk
Publix
07.2022 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Assistant Store Manager
Dollar General
03.2018 - 06.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Cashier -Sales Associate
Dollar Tree
11.2016 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
Certified Pharmacy Technician
Kroger
05.2006 - 04.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Education
Bachelor Degree In Healthcare Administration -
University of Phoenix
Nashville, TN07.2014
Fred J. Page
Franklin, TN05.1978
Skills
- Customer Service
- Cleanliness and sanitation
- Honesty and Integrity
- Strong Work Ethic
Timeline
Deli Clerk
Publix
07.2022 - Current
Assistant Store Manager
Dollar General
03.2018 - 06.2022
Cashier -Sales Associate
Dollar Tree
11.2016 - 02.2019
Certified Pharmacy Technician
Kroger
05.2006 - 04.2014
Bachelor Degree In Healthcare Administration -
University of Phoenix
Fred J. Page
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