Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelyn Hernandez

Murrieta,CA

Summary

Dynamic Shift Supervisor at CVS Pharmacy with a proven track record in enhancing customer satisfaction and optimizing inventory control. Skilled in conflict resolution and team motivation, I successfully trained new hires and implemented process improvements, resulting in increased operational efficiency and a positive workplace culture. Hardworking and Consistently recognized for hard work, attention to detail and goal achievement. Bilingual in English and Spanish.

Overview

22
22
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
05.2022 - Current
  • Supervise daily operations, ensuring compliance with company policies and protocols.
  • Train and mentor new hires on customer service standards and product knowledge.
  • Resolve customer complaints efficiently, enhancing overall satisfaction ratings.
  • Assist in training new hires on store procedures and safety protocols.
  • Complete store opening and closing procedures and balance tills.
  • Responds to and resolved customer questions and concerns.
  • Provide ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Complete cash and credit card transactions accurately using software.
  • Collaborate with other leaders and executives to direct workflow and support operations.
  • Oversee inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Built relationships with customers.
  • Assist in overseeing loading and unloading of packages in receiving.

Department Manager

Fry's Electronics Inc.
02.2003 - 09.2021
  • Bilingual with English and Fluent in Spanish
  • Led cross-functional teams to improve operational workflows and enhance customer service strategies.
  • Trained new hires, ensuring adherence to company standards and operational procedures.
  • Analyzed sales trends from year to year and weekly, inventory every other quarter to optimize product placement and stock management.
  • Implemented process improvements that increased departmental efficiency and reduced operational costs.
  • Coordinated with buyers and expediters to order products
  • Managed returns and online orders
  • Cashiered when needed
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities. Comparative shopping.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Interviewed then passed name to store manager who hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Book Keeping

Pius X High School
Downey
01-1989

Skills

  • Cash handling
  • Workplace safety
  • Customer-oriented
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Policy enforcement

Languages

Spanish
Native or Bilingual

Timeline

Shift Supervisor

CVS Pharmacy
05.2022 - Current

Department Manager

Fry's Electronics Inc.
02.2003 - 09.2021

Book Keeping

Pius X High School

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Evelyn Hernandez