Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Answered passenger questions and provided solutions to issues arising during flights.
Monitored cabin during flights and responded to passenger inquiries or issues.
Translator and Interpreter
Allure Makeup Institute
01.2017 - 04.2020
Translated documents from [Spanish] to [English].
Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
Expanded client base through consistent delivery of high-quality translation and interpretation services.
Interpreted spoken and written languages other than English and vice versa.
Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Cosmetology Educator
Allure Makeup Institute
01.2017 - 04.2020
Enhanced student learning by incorporating hands-on activities and real-world examples in cosmetology lessons.
Collaborated with school administration to secure resources such as textbooks, equipment, and supplies essential for the effective teaching of cosmetology courses.
Fostered a sense of community within the program by organizing social events where current students, alumni, and industry professionals could network and share their experiences.
Mentored and supported students, encouraging individual progress in both theoretical and practical learning modules and preparing for productive industry careers.
Implemented effective classroom management techniques to maintain a focused learning atmosphere for all students.
Led students through lessons both in practical, interactive student salon modules and lecture-style theoretical sessions, supporting institutional plans and preparing for certification exams.
Prepared students for state licensing exams through comprehensive review sessions targeting critical test content areas such as safety protocols and legal regulations related to cosmetology practice.
Motivated students to overcome hesitation, demonstrating sensitivity and supporting personal growth through targeted exercises and lessons.
Maintained a well-organized and stimulating classroom environment that encouraged creativity and experimentation.
Provided personalized attention to individual students'' needs, offering additional support and resources as necessary.
Receptionist
EJ’s Auto Repair
05.2022 - 06.2023
Confirmed appointments, communicated with clients, and updated client records.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Strengthened vendor relationships through regular communication and timely coordination of services.
Managed multiple tasks and met time-sensitive deadlines.
Lash Technician
EM Beauty
09.2018 - 02.2022
Kept workspace clean, organized and well-stocked for upcoming appointments.
Stayed current on latest and diverse types of last extensions and different application processes.
Increased salon revenue by offering additional services such as lash lifts, tinting, and brow shaping.
Addressed client questions, concerns and requests directly for maximum satisfaction.
Received consistently positive reviews from clients due to attention to detail, personalized care approach, and outstanding results achieved .
Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
Worked with high attention to detail to complete precise, long-lasting lash looks.
Maintained full schedule of appointments with over [Number] clients per week.
Answered phone calls and emails to schedule client appointments.
Used social media platforms to promote salon and services.
Developed loyal following of clients by providing high-quality services.
Gymnastics Coach
Set Gymnastics
01.2017 - 04.2020
Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
Instructed individual and group classes to customize needs and emphasize proper technique and safety.
Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
Tailored coaching style according to each athlete''s unique needs and learning preferences, ensuring optimal individual progress.
Collaborated with coaches, students, and administrators to run high-quality program.
Updated parents on their child''s progress through regular communication channels such as email updates or parent-teacher conferences.
Prepared athletes for competitions by conducting focused drills, mock meets, or other simulation exercises prior to the event date.
Facilitated team-building activities, strengthening relationships among athletes.
Implemented goal-setting framework for athletes, resulting in higher motivation and achievement rates.
Advocated for athlete mental health by integrating stress management techniques into training regimens.
Improved athlete confidence and performance with targeted mental conditioning strategies.
Offered constructive feedback to clients to help reach goals.
Provided guidance to clients in overcoming challenges and identifying opportunities.
Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
Education
High School Diploma -
Inderkum Highschool
Sacramento, CA
05-2019
Skills
Customer service
Strong work ethic
Attention to detail
First aid
Reliability and punctuality
Time management
Hospitality service expertise
Team collaboration
Professional appearance
Public speaking
Emergency procedures
Leadership qualities
Cultural awareness
Interpersonal communications
Problem-solving
Multilingual skills
Schedule management
Empathy and patience
Adaptability and flexibility
Team leadership
Creative thinking
Sales and marketing
Quality assurance
Organizational skills
Certification
[ Communications Certification ] - [ 1 year ]
Certified [ Lash Artist ], [ Allure Makeup institute ] - [ 3years ]
Certified [ Makeup Artist ], [ Allure Makeup Institute ] - [ 3years]