Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Evelyn Higuera

San Bernardino,CA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Community Resource Advisor

Inland So Cal United way 211+
Riverside, CA
08.2022 - Current
  • Assisted individuals in accessing relevant social services within the community.
  • Maintained relationships with key partners to facilitate access to necessary services.
  • Facilitated meetings between clients, providers, and other stakeholders.
  • Performed data entry into electronic tracking systems for accurate record keeping.
  • Researched grant opportunities that would provide additional funding sources for programs.
  • Assisted clients with completing applications for benefits or services they are eligible for.
  • Maintained accurate records and documented client data in company databases.
  • Coordinated community forums, focus groups, and workshops to identify needs in the area.

Customer Service Sales Representative

Frito Lay
Bloomington, CA
11.2018 - 01.2020
  • Processed orders, forms, applications, and requests.
  • Suggested additional products or services that may benefit the customer's needs.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Drove increased engagement with productive conversations and ongoing relationship management.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
  • Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.

Merchandise Sales Associate

Coca Cola Refreshments
Rancho Cucamonga, CA
02.2017 - 10.2018
  • Maintained stock levels, including replenishing items when necessary.
  • Assisted in creating visually appealing displays to attract customers.
  • Managed inventory by conducting weekly audits of merchandise.
  • Processed shipments, restocked shelves, and kept the store clean and organized.
  • Developed relationships with vendors to ensure timely delivery of products.
  • Collaborated with other departments within the company to ensure smooth operations.
  • Communicated and built positive working relationships with store management and team members to foster atmosphere conducive to productivity.
  • Placed special orders or called other stores to find desired items.

Education

High School Diploma -

Cajon High School
San Bernardino, CA
05-2012

Skills

  • Cultural Competency
  • Client Advocacy
  • Cross-Functional Teamwork
  • Referral Coordination
  • Empathy Development
  • Problem-Solving
  • Excellent Communication
  • Problem-solving abilities
  • Reliability

Certification

  • APS/CPS Mandated Reporter
  • Mental Health and Crisis Help Line Counselor
  • HIPAA Awareness for Business Associate Certified
  • Improving Cultural Competency for Behavioral Health professionals Certified

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Community Resource Advisor

Inland So Cal United way 211+
08.2022 - Current

Customer Service Sales Representative

Frito Lay
11.2018 - 01.2020

Merchandise Sales Associate

Coca Cola Refreshments
02.2017 - 10.2018

High School Diploma -

Cajon High School

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Evelyn Higuera