Evelyn Hoham
Fort Wayne,IN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Office Manager, Personal Assistant, Ordering director, Scheduling Manager, Fleet manager, HR
Same Day Garage Door Services
10.2019 - 11.2023
- Managed office operations
- Created office work schedules
- Managed company PTO requests
- Set up all employees with company benefits
- Assisted owner with personal needs through scheduling appointments, ordering gifts, and planning events
- Recruited office staff, conducted interviews and onboarded new employees, promoting a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitated open channels of communication to address concerns or issues promptly.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw company vehicle maintenance
- Conducted regular inventory assessments of office supplies and ordered necessary items proactively to prevent stock shortages.
- Ordered garage doors and parts, making sure items are ordered correctly and updating schedule with pick up availability
- Maintained computer and physical filing systems.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Rapid Response, Total Loss
Esurance Insurance
01.2018 - 01.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed outbound claims and tasks on a timed day (having to meet a quota)
- Processed debit and credit card and electronic check payments.
- Adhered to the different state laws/statues
Fleet Manager, Quality Control Manager
Green Mango Pest Control
01.2017 - 01.2018
- Maintained accurate records of all vehicles registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Improved customer satisfaction with thorough final product inspections by going out to customers homes after a service and adherence to strict quality control guidelines.
- Managed scheduling routes for quality inspections
- Delivered product to technicians out in the field as needed
- Handled customer complaints and found resolutions
Education
High School Diploma -
R. Nelson Snider High School
06.2013
Skills
- Customer Service
- Office Management and Administration
- Organizational Skills
- Customer Relations
- Scheduling and calendar management
- Relationship Building
- Scheduling Coordination
- Inventory Control
- Staff Management
- Operations Management
- Conflict Management
- Employee Training
Timeline
Office Manager, Personal Assistant, Ordering director, Scheduling Manager, Fleet manager, HR
Same Day Garage Door Services
10.2019 - 11.2023
Rapid Response, Total Loss
Esurance Insurance
01.2018 - 01.2019
Fleet Manager, Quality Control Manager
Green Mango Pest Control
01.2017 - 01.2018
High School Diploma -
R. Nelson Snider High School
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