Evelyn Isaura Flores
North Hills,CA
Summary
Resourceful IT Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and cybersecurity measures. Excel in problem-solving, communication, and time management, ensuring smooth technology operations and user support.
Overview
5
5
years of professional experience
Work History
IT Support Engineer II
Activision Blizzard
Irvine
03.2024 - 11.2024
- Provided technical support to end-users on a variety of computer software and hardware issues via SNOW.
- Developed and maintained user accounts, permissions, and access rights
- Installed, configured, tested, and maintained operating systems, application software, and system management tools
- Performed troubleshooting to diagnose and resolve complex technical problems
- Created technical documentation for internal use by IT staff members
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
Executive Assistant, IT
Activision Blizzard
Irvine
12.2022 - 03.2024
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team
- Maintained confidential records and files related to executive team
- Managed daily invoices, reports and proposals.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff
- Monitored incoming emails and responded accordingly in a timely manner
IT Support Specialist
Blizzard Entertainment
Irvine
04.2020 - 12.2022
- Resolved network connectivity issues with routers and switches
- Responded promptly to service requests from staff members
- Performed regular maintenance checks on computer hardware components
- Installed software applications as requested by customers
- Created user accounts and configured settings in Active Directory
- Provided technical support to clients via phone, email, and remote access.
Education
Certification - Full Stack Flex Program, Web Development
University of California, Irvine
Irvine, CAHigh School Diploma -
Roosevelt High School
Los Angeles, CASkills
- Incident Management
- Server Management
- Application support
- Help Desk Support
- Active Directory
- Software Installation
- System Administration
- Hardware diagnostics
- Operating systems
- Task Delegation
- Mail handling
- Technical Support
- Customer Service
- Administrative Support
- Phone Etiquette
- Executive Support
- Microsoft Suite proficient
- Advanced in Microsoft Excel, Project, and Visio
- Critical Thinking
- Multitasking
- Quality Assurance
- Dependable and Responsible
- Proficient in Adobe software
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
IT Support Engineer II
Activision Blizzard
03.2024 - 11.2024
Executive Assistant, IT
Activision Blizzard
12.2022 - 03.2024
IT Support Specialist
Blizzard Entertainment
04.2020 - 12.2022
Certification - Full Stack Flex Program, Web Development
University of California, Irvine
High School Diploma -
Roosevelt High School
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