Evelyn Jerrard
Midwest City ,OK
Summary
Compassionate and driven self-manager with excellent communication and dependability. Highly effective at supervising activities and individuals. Known for gentile, yet firm conflict resolution skills and extensive experience handling human error. I am hardworking and a passionate and professional indivdual seeking a fantastic opportunity with strong organization. I am eager to secure at least a management position. Ready to help my team achieve company and individualistic goals!
Overview
17
17
years of professional experience
Work History
Household Manager
Steven Geiger
07.2024 - Current
- Establish a collaborative working relationship with the family, fostering trust and open communication to better understand their preferences and expectations.
- Coordinate meals for all family members with focus on catering to dietary restrictions.
- Provide regular status updates regarding ongoing tasks or concerns within the household through clear communication channels among relevant parties involved in decision-making processes.
- Ensure a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
Host
Red Robin
12.2023 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained restrooms cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality and monitored dining area capacity to prevent overcrowding while maximizing available seating using a tablet system.
Assistant General Manager
Taco Bell
03.2022 - 02.2023
- Handled cash accurately as well as prepared and made deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales.
- Resolved problems promptly to elevate customer approval.
Residential House Cleaner
Bittner Cleaning Service
09.2017 - 08.2021
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
Dishwasher
The Brandywine Inn
09.2007 - 06.2018
- Kept kitchen and personal work areas tidy and clean by removing debris and organizing supplies to prevent incidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Washed and sanitized equipment, surfaces, refrigerators, and other areas to prevent contamination.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Reduced dish breakage by carefully handling delicate items during the washing process.
Education
Diploma - General Studies
Lakota East High School
West Chester, OH06.2008
Skills
Customer Service
I am fluent in the interpretation of body language and am pursuing a lasting opportunity for growth.
I have firm belief in and hold high expectation of myself. Accountability is key to rely on oneself and understanding others.
Body language states facts regarding personal life situations. I respect where others may be coming from and wish to afford persons a level of comfort and understanding.
Additional Information
I enjoy a solid work-life balance and wish to achieve personal harmony through extracurricular activities such as DIY projects, yoga, and proper rest.
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reachable and on deck
I am a natural "night owl" and would like to maintain a positive relationship with myself. My availability is quite necessary to remaining poignant and aware.
Timeline
Household Manager
Steven Geiger
07.2024 - Current
Host
Red Robin
12.2023 - 06.2024
Assistant General Manager
Taco Bell
03.2022 - 02.2023
Residential House Cleaner
Bittner Cleaning Service
09.2017 - 08.2021
Dishwasher
The Brandywine Inn
09.2007 - 06.2018
Diploma - General Studies
Lakota East High School
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