Evelyn Jimenez

• Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
• Answered telephone and assisted callers by providing information or directing to appropriate employee.
• Provided administrative support for various departments, contributing to the smooth operation of the organization.
• Resolved customer inquiries with patience and empathy, fostering positive relationships with customer's.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
• Followed up with customers to verify satisfaction and address outstanding concerns.

• Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
• Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
• Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
• Checked for outdated and overripe grocery items and removed from inventory.
• Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Determining the quickest, most effective ways to answer

customer’s questions

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Promoted efficient experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.