Evelyn Johnson
Franklin,NH
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bus Driver
Manchester School District
08.2024 - 05.2025
- Operated school buses safely to transport students to and from school.
- Monitored student behavior to ensure a safe and respectful environment.
- Conducted pre-trip inspections to verify bus safety and functionality.
- Communicated with parents regarding transportation schedules and student needs.
- Followed designated routes while adapting to changing traffic conditions.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
Teflon Associate
NHBB
Laconia, NH
11.2023 - 06.2024
- Monitored quality control measures to ensure compliance with industry standards.
- Conducted regular inspections of equipment for maintenance and safety compliance.
- Developed documentation for processes to ensure consistency across operations.
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Collaborated with other departments to ensure successful product launches.
Shift Manager
Rite Aid
Franklin, NH
10.2022 - 12.2023
- Supervised daily operations to ensure efficient store functioning.
- Trained and mentored staff on customer service standards.
- Managed inventory levels to maintain product availability.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
Daycare Employee
YMCA
Augusta, GA
05.2020 - 09.2022
- Supervised daily activities to ensure child safety and engagement.
- Planned age-appropriate educational programs to promote learning and development.
- Assisted in managing snack and meal times for children in care.
- Communicated effectively with parents regarding children's progress and needs.
- Maintained a clean and organized environment conducive to learning and play.
- Collaborated with staff to implement health and safety protocols consistently.
- Facilitated communication between staff members to ensure smooth operations within the daycare setting.
- Taught basic life skills such as hygiene, manners, respect.
Shift Leader
Taco Bell
Martinez, Georgia
10.2019 - 01.2022
- Supervised team members during peak shifts for efficient service.
- Managed inventory levels and ordered supplies as needed.
- Trained new staff on food safety and customer service standards.
- Ensured compliance with health and safety regulations during operations.
- Handled customer complaints and resolved issues promptly.
- Coordinated scheduling to meet staffing needs for busy periods.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Call Center Representative 2nd shift
J.Jill
Tilton, NH
05.2018 - 04.2020
- Assisted customers with product inquiries and order processing.
- Managed customer complaints to ensure satisfaction and resolution.
- Operated call center software to log interactions and track issues.
- Educated customers on promotions, services, and return policies.
- Documented customer feedback for service improvement initiatives.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Team Member
Taco Bell
Laconia, New Hampshire
08.2015 - 04.2020
- Prepared food items according to company standards and health regulations.
- Operated point-of-sale system for accurate order processing and cash handling.
- Maintained cleanliness and organization of workstations during busy shifts.
- Addressed customer inquiries and resolved issues to enhance dining experience.
- Stocked supplies and ingredients to ensure readiness for customer orders.
Education
GED -
Laconia Adult Education
Laconia, New Hampshire05.2017
Hospitality and Hotel Management -
Huot Technical Institute
Laconia, New HampshireSkills
- Customer Service
- Leadership
- Communication
- Time Management
- Dependability
- Experience with Microsoft Word
- Experience with Apple, MAC, PC, Windows, Xbox, Playstation and Other Console Systems
- Vehicle operation
- Customer communication
- Problem solving
- Attention to detail
- Effective communication
- Clean MVR
- Class B CDL License Holder
- Professional phone voice
Certification
ServSafe Food Safety - Manager Course
Affiliations
- Learning Graphic Design in order to make custom things such as business cards and custom invitations for friends and family events. Already has mastery in Event Flyers and Posters.
- Is an active volunteer administrator in a gaming community on the platform FiveM with over 3,500 individuals handling ticket based system in Discord that handles and sorts issues such as; Player Reports, Ban Appeals, Purchase Inquiries, General Support, and Technical Issues involving both backend code issues to be forwarded to our Development Team and Personal System Issues to be handled by our dedicated staff team unless escalation to our Development Team is necessary.
References
References available upon request.
Timeline
Bus Driver
Manchester School District
08.2024 - 05.2025
Teflon Associate
NHBB
11.2023 - 06.2024
Shift Manager
Rite Aid
10.2022 - 12.2023
Daycare Employee
YMCA
05.2020 - 09.2022
Shift Leader
Taco Bell
10.2019 - 01.2022
Call Center Representative 2nd shift
J.Jill
05.2018 - 04.2020
Team Member
Taco Bell
08.2015 - 04.2020
GED -
Laconia Adult Education
Hospitality and Hotel Management -
Huot Technical Institute
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