Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn Jones

Bowling Green,KY

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.

Overview

3
3
years of professional experience

Work History

Team Leader

Jersey Mike's Subs
03.2023 - 05.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Restaurant Team Member

Chick-fil-A
10.2022 - 12.2022
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Cultivated warm relationships with regular customers.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Ice Cream Server

Rita's Italian Ice And Frozen Custard
08.2022 - 09.2022
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Utilized proper portion control to determine customers receive correct portion size.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Accurately operated cash register to process customer payments.

Food Server Assistant

Red Robin
04.2022 - 08.2022
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Trained new staff members on company policies and procedures.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.

Food Service Worker

Jersey Mike's Subs
03.2020 - 03.2022
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Stored food in designated containers and storage areas to prevent spoilage.

Education

High School Diploma -

Summit High School
Spring Hill, TN
05.2022

Skills

  • Documentation and Reporting
  • Team Supervision
  • Mentoring
  • Cash Handling
  • Complaint Resolution
  • Client Service
  • Problem-Solving
  • Conflict Resolution
  • Evaluating Employee Work

Timeline

Team Leader

Jersey Mike's Subs
03.2023 - 05.2023

Restaurant Team Member

Chick-fil-A
10.2022 - 12.2022

Ice Cream Server

Rita's Italian Ice And Frozen Custard
08.2022 - 09.2022

Food Server Assistant

Red Robin
04.2022 - 08.2022

Food Service Worker

Jersey Mike's Subs
03.2020 - 03.2022

High School Diploma -

Summit High School

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Evelyn Jones