Evelyn Jones
Los Angeles,CA
Summary
To secure a position as a Social Work/Case Manager whereby I can utilize my clinical skills to applied practice and thrive professionally. As a highly effective, self-actualized Social Worker with over a decade of experience in the field, I have ascertained excellent team player capabilities, which has strengthened my resolve to exact positive change. These set of skills have provided me with the proper tools to be extremely successful in/out of the workplace, to include goal setting with outstanding follow-through. Through my positive work experiences, I have gained insight and knowledge to execute all required responsibilities with tact. I work well under pressure and am willing to assist co-workers and superiors in a teamwork environment to better meet the needs/demands of the population served. I am adaptive and flexible in and out of the workplace, goal-oriented, and proactive in my approach to solve/resolve issues and or conflict.
Overview
23
23
years of professional experience
1
1
Certification
Work History
ER/Trauma Medical Social Worker
San Joaquin General Hospital Emergency Room
Stockton, CA
07.2023 - Current
- Interview clients and family members to compile and document information on medical, social, educational and institutional history.
- Utilize Cerner and Microsoft Works to maintain and update client records and generate reports.
- Assist > 20 patients per 12/hr shift with organizing and developing plans to resolve and prevent problems relevant to rehabilitation, behavior modification, readmission rate and crisis intervention.
- Collaborate with clients and the medical disciplinary team to develop real-time treatment goals and plans.
- Locate housing options for displaced/disenfranchised homeless patients by tapping into available resources and connecting clients to services.
- Interface with patients to conduct bioppsychosocial assessments.
- Adhere to HIPPA guidelines and regulations while maintaining a discharge rate of > 90%.
- Link patients to outpatient Mental Health and outpatient drug and alcohol services to decrease the readmission rate.
Medical Social Worker II (Per-Diem)
Centinela Hospital Medical Center
Inglewood, CA
06.2016 - Current
- Perform psychosocial assessments and evaluations of current needs
- Complete 5150/5585 assessments/LPS certified. Facilitate inpatient psychiatric placement of patients
- Actively identify patients who are in crisis to address barriers and devise an appropriate tx plan
- Counsel patients on an ongoing basis to assist with challenges.
- Guide clients in development of skills and strategies for dealing with individual problems.
- Gather community resources and coordinated referrals to obtain services
- Ensure quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff
- Provide necessary health education training for patients
- Deliver high-quality and compassionate treatment to indigent and low-income patient communities
- Tele/Med-Surge, L&D, DOU, and ICU experience
- Received WOW AWARD for excellent customer service-December 2018
- Recognized as Employee of the Month-November 2018.
- Provide excellent service and attention to customers when face-to-face or through phone conversations
- Recognized by management for providing exceptional customer service
- Unparalleled performance with an unmatched discharge rate of >90%
- Compile socio-psychiatric case histories to facilitate accurate diagnoses.
- Guide clients in development of skills and strategies for dealing with individual problems.
- Advocate for clients to resolve medical or personal crises.
- Plan and coordinate discharge from care facility to patient's home.
- Identify environmental challenges to client progress through interviews with patient and caregivers.
- Investigate child abuse or neglect cases and exercised protective actions when necessary.
- Collaborate with other professionals to assess client needs.
- Organize support groups to help families understand and support client or patient.
- Serve in leadership role to train and mentor new hires.
Medical Social Worker/CM (Traveler)
Providence Mission Viejo Hospital
Mission Viejo, CA
04.2023 - 06.2023
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Assisted individuals with eligibility for available benefits.
- Transitioned clients to different providers based on progress or needs.
- Consulted with staff on resolution of complex service issues.
- Coordinated psychosocial assessments, treatment plans and progress notes.
- Maintained confidential case documentation.
- Maintained thorough case history records and wrote detailed reports.
- Compiled socio-psychiatric case histories to facilitate accurate diagnoses.
Social Work/Case Manager (Traveler)
St. Joseph's Hospital and Medical Center
Burbank, CA
08.2021 - 03.2023
- Developed appropriate care plans for at-risk individuals and high-risk families
- Coordinated support services and optimized communication between healthcare workers and patients
- Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources
- Optimized program resource utilization to prevent unnecessary hospital admissions
- Used facility EMR system to update patient records, transmit prescriptions and transfer files
- Managed logistics for abuse and neglect cases from start to finish
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression
- Constructed case notes and comprehensive reports for data entry into Epic portal
- Conducted assessments to obtain information for participant-centered plan of care
- Determined functional status, activity, acuity and self-management levels to make proper care referrals
- Developed comprehensive client-driven case plan with short and long-term goals
- Protected patient data in alignment with HIPAA privacy protocols
- Collaborated with multidisciplinary team of mental health case managers and disability workers.
- Assessed and identified service delivery challenges and opportunities within local area.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Provided hands-on and proactive leadership to community services staff.
- Trained and mentored new hires.
- Arranged and facilitated SNF discharges. Completed DME/SNF referrals. Delivered DME bedside. Arranged delivery of DME to home of patient. Processed hospice, home-health and medication referrals. Setup and arranged HD services. PASSR trained.
- Connected/referred patients to outpatient/inpatient services: homeless shelters, SUD programs, hemodialysis, recuperative care, inpatient psych placement and ARU.
- Facilitated and arranged transfer of patients to tertiary and subacute hospitals for continuity of care.
- Processed ABN, HINN10/12 consults to include Livanta appeals, MOON, IMM/DND
- Educated patients on options to assist in making informed decisions about their healthcare options.
Psychiatric Intake Specialist (Traveler)
Little Company of Mary Hospital
San Pedro, CA
07.2021 - 07.2022
- Screen and assess patient appropriateness for admission
- Obtain authorizations, coordinate and facilitate the admission process for patients needing behavioral health services
- Foster improved performance and outcomes for the Intake/UR team through consistent collaboration
- Demonstrate professional and collaborative relationships with community partners to provide appropriate referrals to patients
- Perform telephonic assessments with callers and community referral agencies
- Respond to admission intake calls for Outpatient Behavioral Health/Inpatient Chemical Dependency Units by gathering pertinent information, applying admission criteria, obtaining authorization, coordinating physician communication and arranging for bed/unit assignment
- Advocate and work through admission eligibility criteria by using psychiatric and biopsychosocial criterion
- Complete and submit behavioral health intake forms for admission purposes
- Answer and log incoming inquiries via phone, fax and email
- Maintain confidential patient documentation to prevent data compromise and comply with HIPAA regulations
- Collaborate with paraprofessionals to support patients
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Answered and logged incoming inquiries via phone, fax and email.
- Screened applicants and took initial information about demographic and historical data.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Trained and mentored new hires
Contract Adoption Social Worker
Guardians of Love FFA
Los Angeles, CA
03.2015 - 12.2021
- Interview prospective foster care/adoption parents to determine eligibility.
- Construct SAFE Home-Study Reports.
- Initiate parent background checks; utilize parent counseling to address issues of concern regarding the pre/ post-placement process.
- Evaluate the home life and background of potential adoptive families, work with birth families to establish their level of involvement and assess the specific needs of the adopted child to include potential foster care placements.
- Engaged in community outreach and program development to support client and caregiver needs.
- Supervised, trained and mentored new hires.
- Maintained thorough case history records and wrote detailed reports.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Administered conflict resolution strategies to help families resolve disputes.
- Facilitated individual and group therapy sessions to solve problems, set and achieve goals and improve communication skills.
- Offered grief and bereavement counseling to support family members after death of loved ones.
Medical Social Worker (Traveler)
Adventist Health White Memorial
Los Angeles, CA
04.2021 - 07.2021
- Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders
- Counseled patients on ongoing basis to assist with challenges.
- Gathered community resources and coordinated referrals to obtain services.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Performed psychosocial assessments and evaluations of current needs.
- Coordinated psychosocial assessments, treatment plans and progress notes.
- Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
- Compiled socio-psychiatric case histories to facilitate accurate diagnoses.
- Maintained thorough case history records and wrote detailed reports.
- Documented services and collected required data for evaluation.
- Maintained confidential case documentation.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Provided education and support to patients' family members.
- Set up family meetings with guidance from physicians.
- Maintained exemplary discharge rate of > 90%.
Medical Social Worker (PRN)
Riverside Community Hospital
Riverside, CA
10.2020 - 04.2021
- Worked alongside an interdisciplinary team in a Level I Trauma Hospital
- Worked with a diverse population in an acute care setting to develop appropriate tx plans to service Inland Empire patients
- Interfaced with patients in the ED to include inpatient per consults received
- Supported the family/patient dynamic for best care practices
- Licensed to write 5150/5585 HOLDS when warranted. Facilitated inpatient psychiatric placement
- Identified patients who were in crisis to address barriers and develop an appropriate tx plan
- Completed psychosocial assessments and evaluations of current needs
- Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options
- Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout the treatment process
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system (MEDI-TECH, MIDAS, NAVI-HEALTH) to maintain patient records and ensure HIPPA compliance
- Consistently demonstrated self-reliance by meeting and exceeding workflow needs/expectations
ED Medical Social Worker
Martin Luther King Jr. Community Hospital
Los Angeles, CA
09.2017 - 04.2020
- Interfaced with patients in a hospital setting.
- Completed referrals with varying agencies regarding patient's. healthcare/social needs (Recuperative Care, B/C, Transitional Living, Homeless Shelters, Psych Facilities).
- Supported the family dynamic for best patient care.
- Completed consults as assigned- chart patients' progress via Cerna. Completed psych/home-safety evals/ SI/ 5150 assessments. Facilitated inpatient psychiatric placement
- Identified patients who were in crisis to address barriers and develop an appropriate tx plan
- Worked with a diverse population in an acute care setting.
- Maintained high efficiency & productivity in fast pace ER.
- Educated patients and their families on best practices.
- Served as a liaison between patients and physicians to assist patients and their families in understanding their treatment plans.
- Instructed patients and family members on proper discharge care.
- Maintained patient privacy and confidential patient information per HIPPA.
- Utilized strong clinical assessment skills to determine necessary patient care.
- Provided treatment within the scope of practice as defined by state law.
- Coordinated/consulted with doctors and registered nurses to develop care plans for patients.
- Ensured proper care for DV victims, homeless patients and those who suffer from mental illness who present to the ER in need of services.
- Identified appropriate community resources/linkages and provided referrals for services.
- Assisted with the training of new employees, offering constructive feedback on completion of job tasks.
- COA and L&D experience.
- Collaborated with others to discuss new outpatient program opportunities.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions to meet deadlines.
- Unparalleled performance with an unmatched discharge rate of >90%.
MSW Intern
Centinela Hospital Medical Center
Inglewood, CA
05.2015 - 06.2016
- Effectively communicated with physicians and floor nurses to anticipate patient needs and facilitate order fulfillment.
- Counseled patients on a regular basis to assist with challenges.
- Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options.
- Performed psychosocial assessments and evaluations of current needs.
- Gathered community resources and coordinated referrals to obtain services.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Maintained excellent bedside manner/great customer service output.
MSW Intern
Youth-Build Charter High School
Inglewood, CA
09.2014 - 05.2015
- Involved in Macro-Practice tasks to increase student enrollment.
- Organized community projects on behalf of students (i.e.
- Basketball/soccer teams) to promote leadership/positive peer comradely.
- Taught specialized curriculum (ILP-Life Skills-Career Readiness) to foster independence and growth.
- Served as an advocate/liaison for students.
- Linked students to age appropriate resources and services.
- Managed assigned caseload.
- Utilized CBT, Solutions Focused and Motivational Interviewing to include Psycho-Education therapeutic modalities to address clients' needs.
- Developed age appropriate curriculum and goals.
- Group Leader.
Foster Care Social Worker
Guardians of Love FFA
Los Angeles, CA
04.2010 - 03.2015
- Efficiently maintained assigned caseload.
- Developed Treatment Plans.
- Conducted weekly home visits.
- Completed monthly home inspections to ensure the safety and welfare of clients in care.
- Assisted CFP with transportation needs when applicable.
- Assisted CFP with managing the children in their care.
- Assess clients/families.
- Acted as a liaison for clients in care between agencies to include medical, school sites, counseling facilities, and DCFS.
- Audited case files.
- Assisted coworkers with managing cases.
- Assisted superiors in the hiring process of prospective employees.
- Composed SAFE Home-Study Reports and Bio-Psycho-Social Assessments.
- Trained families.
Agency Social Worker
United Care FFA
Los Angeles, CA.
10.2008 - 04.2010
- Composed quarterly reports/weekly case notes.
- Completed client assessments.
- Linked clients to appropriate and adequate resources.
- Developed Treatment Plans.
- Conducted home visits/inspections.
- Acted as a liaison for clients in care between agencies, medical/dental professionals, school sites, counseling centers, therapists etc.
- Audited case files.
- Transported clients.
- Assisted foster parents with developing treatment plans to aid in meeting the cognitive, social, emotional, and physiological needs of minors in their care.
- Assisted co-workers with the composition of reports.
- Composed SAFE Home-Study Reports.
- Trained families.
- Attended weekly FC unit meetings.
- Effectively managed assigned caseload.
Foster Care Social Worker
Institute for Black Parenting FFA
Riverside, CA
03.2006 - 11.2007
- Conducted home visits.
- Completed home inspections (quarterly).
- Transported clients to and from appointments.
- Developed SW forms in which the company implemented.
- Composed reports, including home study cases.
- Formulated Needs and Service Treatment Plans on behalf of clients in care.
- Participated in MDT and 'Family 2 Family' assemblies with SB County to establish a strong community partnership.
- Linked clients to appropriate services.
- Co-facilitated operations of Riverside Satellite office to serve families in Riverside, San Bernardino, and High Desert areas to further grow the agency.
- Served in the capacity of a Lead FCSW/ "Acting Supervisor", audited files (child/foster parent), assisted colleagues /supervisors with the composition of reports as needed.
- Worked directly with CCL.
- Reviewed, informed, and clarified for families and clients the facilities policies and procedures.
- Trained families and staff members.
- Attended weekly FC unit meetings.
- Acted as a liaison between agencies for clients in protective custody.
- Performed continuous assessments of clients and families to provide adequate service.
- Composed SAFE Home Study Reports and Bio-Psycho-Social Assessments.
- Maintained assigned caseload.
Agency Social Worker
Humanistic FFA
Moreno Valley, CA
04.2005 - 01.2006
- Completed home inspections (quarterly).
- Conducted home visits.
- Transported clients to and from appointments as needed.
- Linked families to appropriate services.
- Composed reports.
- Formulated Needs and Service Treatment Plans on behalf of clients in care.
- Attended weekly FC unit meetings.
- Assisted families and clients with obtaining supportive resources.
- Maintained client and foster parent files.
- Maintained caseload as assigned.
- Trained families.
Senior Social Worker
ABC FFA
San Bernardino, CA
07.2004 - 12.2004
- Conducted home visits.
- Completed home inspections (quarterly).
- Transported clients to and from appointments as required.
- Linked clients to appropriate resources.
- Composed reports.
- Formulated Needs and Service Treatment Plans on behalf of clients in care.
- Attended weekly FC unit meetings.
- Participated in weekly supervision.
- Assisted families and clients with securing supportive resources.
- Maintained client and foster parent files.
- Maintained assigned caseload.
- Trained families.
Special Education Instructor
Rio Rancho High School
Corona, CA
05.2002 - 06.2003
- Worked with probationary juvenile offenders with learning disabilities (ED, LD, SLD).
- Taught core curriculum (Mathematics, English, Language Arts, History, Economics, Art).
- Taught ILP and vocational education courses in addition to remedial instruction.
- Composed quarterly reports.
- Attended SST and IEP meetings.
- Generated weekly lesson plans, supervised instructional- aides.
- Maintained caseload as assigned.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Eliminated learning gaps and effectively instructed students by developing IEPs and using a wide variety of teaching aids and motivational strategies.
- Developed Individual Education Programs (IEP) to establish student outcome goals and define educational strategies; leveraged developmental practices and educational theories to achieve educational objectives.
Mental Health Counselor
Vista Pacifica Center
Riverside, CA
10.2001 - 02.2002
- Worked in an 108-bed locked-down psychiatric facility with Bipolar, Schizophrenic, Schizoaffective, and Manic Depressant adults (ages 18-99).
- Counseled clients 1:1.
- Charted patients’ progress.
- Ran daily intervention groups.
- Attended treatment team meetings.
- Worked with the elderly and geriatric population.
- Assisted with daily living needs (ADL’S).
- Maintained site files and patient records.
- Maintained assigned caseload.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills, and functional living skills.
Education
Master of Science - Social Work
Cal State Long Beach
Long Beach, CA05.2016
Pupil Personnel Services Credential (PPSC)
California State University Long Beach
Long Beach, CA05.2016
SAFE-Structured Analysis Family Evaluation
Certificate of Completion
05.2016
Master of Arts - Education
Cal State San Bernardino
San Bernardino, CA12.2005
Bachelor of Arts - Family and Consumer Sciences: Child Development and Family Studies
California State University Long Beach
Long Beach, CA12.2001
ACSW #112155
Board of Behavioral Sciences
NPI #1043841562
Centers For Medicare & Medicaid
MediTech, Cerner, Navi-Health, Midas, Epic
Medical EHR Systems
CBT, MI, Psycho, DBT, Group, Crisis, SB, Mindful
Therapeutic Modalities
Skills
- Computer literate
- Can install computer software
- Efficient in Internet and other research
- Can type 75-90 wpm
- Familiar with Microsoft Word, Microsoft Office, Microsoft Power-Point and Medi-Tech/Cerna/Kronos/Midas/Navi-Health
- Excellent communication, writing, organizational, and listening skills
- Strong interpersonal/intrapersonal abilities to include emotional intelligence
- Exceptional networking capabilities
- Working knowledge of Cognitive Behavioral Therapeutic (CBT), Strengths Based, Psycho-Education, Motivational Interviewing, Solution Focused and Psycho-Analytical therapeutic behavioral models
- First Aid/CPR and BLS certified
- Coaching patients
- Coordinating services
- Excellent record management
- Educating families
- Gathering referrals
- Problem resolution
- Strong relationship building capabilities
- Provide excellent customer service
Accomplishments
Medical Clinician:
- Ensured charting accuracy through precise documentation
- Documented patient information obtained from intake interviews
- Delivered compassionate care that exceeded hospital expectations
- Successfully provided quality care to thousands of patients at Centinela Hospital Medical Center and Martin Luther King Jr Hospital
- Praised by Field Instructor and Preceptor(s) for strong work ethic and excellent follow-through
- Celebrated by Colleagues and Medical-Staff to include hospital para-professionals
Foster Care Industry:
- Facilitated meetings and effectively trained numerous staff members over the years increasing the overall quality of service
- Co-facilitated the successful development and operation of a satellite office for The Institute for Black Parenting Foster Family Agency
- Delivered exemplary services to clients and members of the community over the past 13-years. Routinely demonstrated social work proficiency by maintaining all casework work as assigned
- Consistently praised by superiors and colleagues for high-quality work that was/is used (templates) to train staff
Educator/Counselor:
- Emphatically managed a classroom of high-risk risk students
- Trained instructional aides
- Successfully documented students ongoing progress as required
- Consistently praised by the school counselor and other educators in helping to meet the educational and developmental challenges of the population served
- Facilitated self-help groups to service the mentally challenged
- Maintained successful encounters/interactions with residents/students and community members
- Ensured charting accuracy through precise documentation
- Repeatedly praised by staff members and the clients for my notable contributions and caring nature
Certification
Centinela Hospital Medical Center, Inglewood, California
WOW AWARD- Excellent Customer Service
December 2018
LPS Certification (5150/5585) Department of Mental Health, Riverside, California
November 2020
LPS Certification (5150/5585) Department of Mental Health, Los Angeles, California
May 2017
DMH Paperwork, Department of Mental Health Certification, Antioch University, Los Angeles, California
January 2015
Certification for completion of 40-hours of Domestic Violence Training (1037.1) Project Peacemakers Inc., Bernard C. Parks, Council Member 8th District, City of Los Angeles, Los Angeles, California
November 2013
California Certificate of completion of Domestic Violence Prevention and Intervention Education (1037.1), 77th Clergy Division D.A.R.T, Los Angeles, California
November 2013
Affiliations
Educator, Advocate, and Social Worker on LinkedIn
Alumni member of CSULB
Alumni member of CSUSB
Skills
- Strong leadership and communicative abilities.
- Computer savvy, research inclined.
- Punctual. Excellent time management.
- Efficient, hardworking.
- Great bedside manner.
- Enthusiastic people person. Great organizational skills.
- Culturally sensitive and competent.
- Familiar with medical terminology, patient case management, and patient relations.
- Understand healthcare industry best practices.
- Familiar with infectious diseases and PT/OT care.
Timeline
ER/Trauma Medical Social Worker
San Joaquin General Hospital Emergency Room
07.2023 - Current
Medical Social Worker/CM (Traveler)
Providence Mission Viejo Hospital
04.2023 - 06.2023
Social Work/Case Manager (Traveler)
St. Joseph's Hospital and Medical Center
08.2021 - 03.2023
Psychiatric Intake Specialist (Traveler)
Little Company of Mary Hospital
07.2021 - 07.2022
Medical Social Worker (Traveler)
Adventist Health White Memorial
04.2021 - 07.2021
Medical Social Worker (PRN)
Riverside Community Hospital
10.2020 - 04.2021
ED Medical Social Worker
Martin Luther King Jr. Community Hospital
09.2017 - 04.2020
Medical Social Worker II (Per-Diem)
Centinela Hospital Medical Center
06.2016 - Current
MSW Intern
Centinela Hospital Medical Center
05.2015 - 06.2016
Contract Adoption Social Worker
Guardians of Love FFA
03.2015 - 12.2021
MSW Intern
Youth-Build Charter High School
09.2014 - 05.2015
Foster Care Social Worker
Guardians of Love FFA
04.2010 - 03.2015
Agency Social Worker
United Care FFA
10.2008 - 04.2010
Foster Care Social Worker
Institute for Black Parenting FFA
03.2006 - 11.2007
Agency Social Worker
Humanistic FFA
04.2005 - 01.2006
Senior Social Worker
ABC FFA
07.2004 - 12.2004
Special Education Instructor
Rio Rancho High School
05.2002 - 06.2003
Mental Health Counselor
Vista Pacifica Center
10.2001 - 02.2002
Master of Science - Social Work
Cal State Long Beach
Pupil Personnel Services Credential (PPSC)
California State University Long Beach
SAFE-Structured Analysis Family Evaluation
Certificate of Completion
Master of Arts - Education
Cal State San Bernardino
Bachelor of Arts - Family and Consumer Sciences: Child Development and Family Studies
California State University Long Beach
ACSW #112155
Board of Behavioral Sciences
NPI #1043841562
Centers For Medicare & Medicaid
MediTech, Cerner, Navi-Health, Midas, Epic
Medical EHR Systems
CBT, MI, Psycho, DBT, Group, Crisis, SB, Mindful
Therapeutic Modalities
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