Evelyn Jones
New York,NY
Summary
Dedicated professional with a strong background in customer service known for reliability and effective conflict resolution. Fixable in all workplaces safety and hygiene. Recognized for exceptional task prioritization and the ability to support diverse need's. Ensuring a positive workplace
Overview
10
10
years of professional experience
Work History
Cleaner Helper
Angela Myers
Ny Ny
09.2023 - 12.2024
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
- Exceeded expectations in restroom maintenance, providing clean facilities for users while adhering to strict hygiene standards.
Teaching Assistant
Sheltering Arms Head Start School
Ny Ny
08.2020 - 03.2022
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
Customer Service Representative
Whole Food Market
Ny Ny
06.2018 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Teaching Assistant
Boys and Girls Harbor
Ny Ny
01.2015 - 03.2018
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Education
High School Diploma - Photography
Uban Peace Academy
Ny Ny06.2003
Skills
- Reliability and punctuality
- Work prioritization
- Task delegation
- Chemical handling
- Cleaning and sanitizing
- Housekeeping
- Customer service
Timeline
Cleaner Helper
Angela Myers
09.2023 - 12.2024
Teaching Assistant
Sheltering Arms Head Start School
08.2020 - 03.2022
Customer Service Representative
Whole Food Market
06.2018 - 04.2020
Teaching Assistant
Boys and Girls Harbor
01.2015 - 03.2018
High School Diploma - Photography
Uban Peace Academy