Summary
Overview
Work History
Education
Skills
Accomplishments
Customer Service Awards for Best Customer Service across the region
Timeline
Hi, I’m

EVELYN JUNEAU

Middleburg,FL
EVELYN JUNEAU

Summary

Dedicated and focused Administrative Assistant, who excels at prioritizing , completing multiple tasks simultaneously and following through to achieve project goals. Accomplished in Sales and Customer Service .

Overview

19
years of professional experience

Work History

Walmart

Customer Service Representative /Retail Cashier
03.2023 - Current

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Home Instead

Client Care Coordinator
06.2022 - 02.2023

Job overview

  • Coordinated services for clients based on individual needs by matching clients with caregivers.
  • Effectively managed busy schedule using time-blocking techniques, productivity strategies and calendar to book meetings and appointments.
  • Boosted client retention using client appreciation initiatives and relationship-building techniques.
  • Provided customers with detailed information about company offerings, described features and applied verbal and written communication skills to redirect concerns toward positive aspects of products and services.
  • Hosted and attended community outreach events to attract new clients and extend corporate brand.
  • Strengthened relationships with referral sources through informative presentations to area organizations, fiduciaries and healthcare professionals.
  • Visited potential clients at home to identify specific needs and determine required care levels.
  • Monitored company services to continue offering clients knowledgeable support for care needs.
  • Connected clients to relevant service plans by analyzing needs in comparison to available programs.
  • Completed required paperwork and followed up on missing information.
  • Oversaw team of client care professionals to expertly handle needs of calls per day.
  • Assessed customer satisfaction with services through follow-up communication.

Winn Dixie Grocery Store

Front End Specialist
07.2021 - 06.2022

Job overview

  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
  • Generated reports on KPIs to track and improve key metrics.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Reviewed store policies and made changes to streamline operations and increase productivity.

Sunbelt Rentals

Administrative Assistant
09.2017 - 03.2020

Job overview

  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Tracked jobs keeping time and material daily, and submitting invoice for billing.
  • Processing data into excel spreadsheets.
  • Time keeping
  • Billing
  • Built a great and professional relationship with customers.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.

Stone World Inc.

Administrative Assistant /Sales Associate
05.2016 - 05.2017

Job overview

  • Responded to inbound inquiries from customers, vendors and partners with courteous attitude.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Answered phone calls by ring and asked appropriate questions to determine which department or staff member could be of service.
  • Managed the reception area, including greeting visitors and clients. Responding to telephone and in-person request for information.
  • Sales, Sales proposals, Closing sales. Following up with clients after sale, and after job.
  • Collections

TTI INDUSTRIES, DIRECT TOOLS

Retail Store Manager
09.2011 - 03.2016

Job overview

  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Minimized shrinkage through proactive inventory management and security-driven approaches.
  • Grew revenue by improving sales and service strategies.
  • Reviewed register count and bank deposits for proper amounts of currency.
  • Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
  • Instructed staff on procedures for handling difficult transactions.
  • Recruited staff and delivered outstanding operational leadership, increasing employee retention.
  • Used Point of Sale register system to complete transactions.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Oversaw disciplinary actions.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Oversaw sales and marketing operations while developing strategic partnerships.
  • Managed daily operations, including purchasing, inventory control, merchandising and product distribution.
  • Created weekly schedules for employees.
  • Prepared and submitted nightly bank deposits.

JONES GROUP

Key Holder
01.2009 - 09.2011

Job overview

  • Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Partnered with store leadership team to learn and understand all management processes and reports.
  • Coordinated floor moves, merchandising, display maintenance and monitored floor stock to maximize store efficiency.
  • Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
  • Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Increased store sales 40% by cross-selling complementary items.

Supervalu Inc.

Assistant Store Manager
04.2006 - 02.2009

Job overview

  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Supervised Cashiers in processing credit, debit, and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.

Education

HARVEST MANOR

CNA from NURSING
03.2003

Skills

  • Labor relations
  • Workers' compensation knowledge
  • Meeting planning
  • Memo preparation
  • Proposal writing
  • Account balancing reconciliation
  • Inventory systems
  • Excel spreadsheets
  • Microsoft
  • Transporting files
  • Employee training and development
  • 10-key proficiency
  • Recordkeeping and bookkeeping
  • Accounting support
  • Data entry documentation
  • Sales plan implementation
  • Cash deposit preparation
  • Training and coaching
  • Accounting skills
  • Database entry
  • Strong problem solver
  • Multi-line phone systems
  • Administrative operations
  • Customer relations
  • Proficient in Excell
  • Customer Service
  • Team Building
  • Data Management
  • People Skills
  • Microsoft Office
  • Customer Support and Assistance
  • In-Home Assessment
  • Quality Assurance Standards
  • Client Interviews
  • Lead Management
  • Client Retention
  • Organizational Skills
  • Reliable & Trustworthy
  • Team Management
  • Planning & Organizing
  • Training & Development
  • Good Work Ethic
  • Friendly, Positive Attitude
  • Supervision & Leadership
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Scheduling
  • Microsoft outlook
  • Product knowledge

Accomplishments

    * Received a merit raise for strong attention to detail , exemplary customer service and team player attitude.

    * Promoted to Store Manager , after four months on the job.

Customer Service Awards for Best Customer Service across the region

Outstanding Customer Service for building great customer relationships, problem solving and deescalation expertise.

Timeline

Customer Service Representative /Retail Cashier

Walmart
03.2023 - Current

Client Care Coordinator

Home Instead
06.2022 - 02.2023

Front End Specialist

Winn Dixie Grocery Store
07.2021 - 06.2022

Administrative Assistant

Sunbelt Rentals
09.2017 - 03.2020

Administrative Assistant /Sales Associate

Stone World Inc.
05.2016 - 05.2017

Retail Store Manager

TTI INDUSTRIES, DIRECT TOOLS
09.2011 - 03.2016

Key Holder

JONES GROUP
01.2009 - 09.2011

Assistant Store Manager

Supervalu Inc.
04.2006 - 02.2009

HARVEST MANOR

CNA from NURSING

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EVELYN JUNEAU