Evelyn Kabah
Philadelphia,PA
Summary
Licensed Nail Technician and Psychology graduate with a strong foundation in client behavior, emotional intelligence, and relationship-driven service. Experienced in high-volume customer engagement, personalized consultations, and team leadership. Known for delivering luxury-level client experiences while supporting sales growth, product education, and brand loyalty. Passionate about combining technical beauty expertise with psychology-based communication to create meaningful client connections in high-end beauty retail and professional brand environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nail Technician
Independent Nail Technician
09.2023 - Current
- Conducted personalized consultations based on client lifestyle and beauty goals
- Maintained luxury service standards and state sanitation compliance
- Managed inventory of nail products, maintaining optimal stock levels for operations.
- Delivered high-quality nail services, ensuring 10-15 client a day satisfaction and repeat business.
Case Manager Supervisor
Unique Aid
11.2017 - 08.2023
- Led high-performing service teams and supported client satisfaction initiatives
- Utilized psychology-based communication to strengthen client relationships
- Managed scheduling, workflow coordination, and service delivery efficiency
- Developed training programs for new staff (15-20, enhancing onboarding experience and knowledge retention.
Customer Service Representative
Modis
04.2016 - 11.2018
- Delivered high-volume customer service with focus on retention and satisfaction
- Resolved customer inquiries efficiently across multiple communication channels, enhancing overall satisfaction.
- Trained new representatives (20+), on company policies and procedures, promoting team cohesion and knowledge sharing.
- Managed complex customer accounts, ensuring accuracy in order processing and billing procedures.
Education
Diploma - Nail Technology
Schwarzkopf Professional The Beauty Institute
Philadelphia, PA11-2025
Bachelor of Science - Psychology
West Chester University of Pennsylvania
Chester, PA05-2023
Skills
- Client Consultation
- Luxury Customer Experience
- Product Education
- Relationship-Based Selling
- Brand Representation
- Team collaboration
- Nail extensions
- Sanitation Compliance
- Client Retention
- Cash handling
- Organization and multitasking
- Customer service
Certification
- Licensed Nail Technician — Pennsylvania
- Polygel & Hard Gel Application
- Nail Health, Sanitation & Safety Standards
Timeline
Nail Technician
Independent Nail Technician
09.2023 - Current
Case Manager Supervisor
Unique Aid
11.2017 - 08.2023
Customer Service Representative
Modis
04.2016 - 11.2018
Diploma - Nail Technology
Schwarzkopf Professional The Beauty Institute
Bachelor of Science - Psychology
West Chester University of Pennsylvania
AWARDS & CERTIFICATIONS
Certified Nail Technician — State of Pennsylvania,
Employee of the Month- Unique Aid