Evelyn Kasma
Sumner,WA
Summary
Dynamic Housekeeping at Silver Cloud recognized for enhancing guest satisfaction through meticulous cleaning and sanitation practices. Leveraged strong customer service skills to effectively manage staff assignments and respond to guest requests, resulting in a notable increase in positive feedback regarding room cleanliness.
Overview
1
1
year of professional experience
Work History
Housekeeping Cleaner
Silver Cloud Hotel
12.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Education
Liberia
Liberia Africa1993
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
Timeline
Housekeeping Cleaner
Silver Cloud Hotel
12.2023 - Current
Liberia