Evelyn Kirkpatrick
Xenia
Summary
Dynamic Unit Manager at Assurant Specialty Property with a proven track record in staff development and policy implementation. Enhanced team performance through effective coaching and conflict resolution, fostering a culture of accountability. Skilled in behavioral management and customer service, driving improvements in employee engagement and satisfaction.
Overview
15
15
years of professional experience
Work History
Unit Manager
Assurant Specialty Property
11.2022 - Current
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Strengthened relationships with key stakeholders through regular, transparent communication.
Team Lead
Assurant Specialty Property
06.2018 - 11.2022
- Trained new team members by relaying information on company procedures and changes in industry regulations.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Senior Customer Care Specialist
Assurant Specialty Property
08.2013 - 06.2018
- Mentored junior team members in the nuances of superior customer care, bolstering their skills and confidence levels.
- Boosted first-call resolution rates by implementing best practices informed by ongoing professional development activities.
- Enhanced customer satisfaction by promptly addressing concerns and providing efficient solutions.
- Managed escalated customer issues with empathy and understanding while maintaining adherence to company policies.
- Navigated multiple computer systems and applications to find information.
Trainer Assistant
4 Paws for Ability, Inc.
11.2012 - 08.2013
- Trained volunteers on safety protocols, as well as, appropriate interaction with animals.
- Assisted with organization of public and promotional events.
- Socialized service dogs in training
- Educated the public about the mission of the organization.
Office Manager
G&M Precision Machining
03.2012 - 10.2012
- Provided customer service.
- Quoted parts for manufacture.
- Created purchase orders.
- Controlled shipping and receiving.
Project Coordinator
Pace Analytical
06.2010 - 12.2011
- Trained new hires.
- Provided customer service.
- Controlled document management.
- Generated invoices.
- Maintained supply inventory.
- Organized inter-regional work.
- Interpreted chains of custody for sample triage.
- Prepared and shipped samples.
Education
Clinton-Massie High School
Clarksville, OHSkills
- Behavioral management
- Staff training
- Staff development
- Policy implementation
- Employee engagement
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Employee performance evaluations
- Employee supervision
- Self motivation
Timeline
Unit Manager
Assurant Specialty Property
11.2022 - Current
Team Lead
Assurant Specialty Property
06.2018 - 11.2022
Senior Customer Care Specialist
Assurant Specialty Property
08.2013 - 06.2018
Trainer Assistant
4 Paws for Ability, Inc.
11.2012 - 08.2013
Office Manager
G&M Precision Machining
03.2012 - 10.2012
Project Coordinator
Pace Analytical
06.2010 - 12.2011
Clinton-Massie High School
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