EVELYN KONNEH
Allen,Tx
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Patient Access Rep in Emergency Department
White Rock Medical Center
Dallas, Texas
02.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Followed document protocols to safeguard confidentiality of patient records.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Managed over 50 customers calls per day
Warehouse Process Assistant
Amazon Fulfillment
Coppel, Texas
11.2016 - 11.2021
- Participated in team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Improved operations through consistent hard work and dedication.
- Received and processed stock into inventory management system.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Hotel Front Desk Supervisor
Holiday Inn Express & Suites
Lithonia, Georgia
02.2015 - 01.2017
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new employees, demonstrating best methods for serving clients and guests.
- Resolved problems, improved operations and provided exceptional service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Handled 40 or more calls per day to address customer inquiries and concerns.
Patient Access Clerk
Emory St. Joseph Hospital
Atlanta, Georgia
03.2014 - 06.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Identified insurance payment sources and listed payers in proper sequence to establish a chain of payments.
Education
High School Diploma -
Mckinney North High School
2550 Wilmeth Rd, Mckinney ,Tx05.2012
Skills
- Knowledge of Community Services and Programs
- Demographics Information
- Evaluating Quality of Care
- Gathering Information From Patients
- Calm and Effective Under Pressure
- Customer Service
- Professional Bedside Manner
- Word Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Patient Access Rep in Emergency Department
White Rock Medical Center
02.2022 - Current
Warehouse Process Assistant
Amazon Fulfillment
11.2016 - 11.2021
Hotel Front Desk Supervisor
Holiday Inn Express & Suites
02.2015 - 01.2017
Patient Access Clerk
Emory St. Joseph Hospital
03.2014 - 06.2016
High School Diploma -
Mckinney North High School
Similar Profiles
Kimberly CoatneyKimberly Coatney
Patient Access Director at White Rock Medical CenterPatient Access Director at White Rock Medical Center
Brenda LangleBrenda Langle
Registered Nurse/RN Case Manager at White Rock Medical CenterRegistered Nurse/RN Case Manager at White Rock Medical Center
Mary HodgesMary Hodges
Sterile Processing Technician at White Rock Medical CenterSterile Processing Technician at White Rock Medical Center
Gabriela FloresGabriela Flores
Patient Access Representative at White Rock Medical CenterPatient Access Representative at White Rock Medical Center
Breana PrewittBreana Prewitt
Special Education Teacher at Plano ISDSpecial Education Teacher at Plano ISD