Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Kontonis

Hicksville,US

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

23
23
years of professional experience

Work History

SURGICAL COORDINATOR

Central Orthopedic Group
Massapequa, US
08.2015 - 04.2025
  • Coordinated surgeries for three physicians, ensuring seamless insurance pre-certifications.
  • Managed high-volume patient communications, enhancing retention and satisfaction.
  • Streamlined pre-operative processes, improving efficiency, and reducing errors..
  • Conduct weekly meetings with medical staff to optimize scheduling and operations.
  • Partnered with hospital staff, medical representatives, and physicians to facilitate surgical procedures, coordinate team meetings, and optimize patient care delivery.
  • Operational efficiency through multi-location support, emergency coverage provision, and adaptation of workflows during COVID-19 crisis management.
  • Enhanced patient experience through clear communication of pre/post-operative requirements, insurance benefits verification, and responsive problem resolution.

MD ASSISTANT

Medical Imaging of Manhattan
New York, US
01.2009 - 01.2013
  • Supported departments with administrative tasks, enhancing workflow efficiency.
  • Managed daily patient data entry, ensuring accuracy and timely updates.
  • Coordinated physician schedules, optimizing appointment management.
  • Handled communications for 20 employees, improving response times.
  • Promoted to MD Assistant within 4 months, demonstrating rapid skill acquisition.
  • Streamlined medical record management and coordinated special procedures including Stereotactic, Core Biopsies, and MRI, while maintaining accurate patient documentation.
  • Advanced from front desk to MD Assistant in 4 months through demonstrated excellence in patient care and administrative efficiency.

RECEPTIONIST

Sadick Dermatology
New York, US
01.2006 - 01.2009
  • Managed front desk operations, scheduling for patients, ensuring efficiency.
  • Facilitated communication among patients, physicians, staff, and labs, enhancing service quality.
  • Handled medical transcriptions and end-of-day financial tasks, maintaining accurate records.
  • Opened and closed practice daily, preparing charts and verifying procedure codes for accuracy.
  • Processed patient co-payments and product sales, contributing to seamless practice operations.
  • Streamlined end-of-day operations by accurately reconciling procedure codes, copayments, and product sales, maintaining precise financial records.

PROGRAMS AND SERVICES MANAGER

Sports Town International
West Nyack, US
01.2002 - 01.2004
  • Managed department budget forecasts, meeting all corporate deadlines.
  • Collaborated on setting department objectives aligning with company goals.
  • Enhanced safety training for children's programs, ensuring compliance.
  • Developed communication skills, consistently meeting sales quotas.
  • Led recruitment, training, and scheduling for a team of 20+ staff.

Education

Rockland Community College
Suffern, NY
09.2004

Skills

  • MS Word /MS Excel/ Teams
  • Customer Service
  • Planning
  • Scheduling /Reception
  • Medical Administration
  • Patient Coordination
  • Team Collaboration
  • Data Entry
  • Surgery coordination
  • Insurance pre-certification
  • Patient relationship management

Timeline

SURGICAL COORDINATOR

Central Orthopedic Group
08.2015 - 04.2025

MD ASSISTANT

Medical Imaging of Manhattan
01.2009 - 01.2013

RECEPTIONIST

Sadick Dermatology
01.2006 - 01.2009

PROGRAMS AND SERVICES MANAGER

Sports Town International
01.2002 - 01.2004

Rockland Community College

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