Evelyn Kwan

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
• Collaborated with kitchen to inform customers of wait times and answer questions about food.

• Confirmed appointments, communicated with clients and updated client records.
• Provided callers with address, directions, company website and related information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Updated content information in Nor 1 eStandyby database, a technology solution program for hotels looking to increase revenue and guest satisfaction.
• Participated in image database maintenance to ensure updated photos for hotel properties.
• Assisted implementation manager in setting up a new property in the eStandby database system.

• Provided excellent customer service in in financial transactions.
• Assisted managers in resolving issues to ensure customer satisfaction.
• Translated from Chinese (Mandarin and Cantonese) to English for customers in the Pharmacy department and the main store.
• Tracked inventory and trained new staff for overseeing the Hallmark greeting cards department at Saratoga and Cupertino CVS stores.

Conducted customer service projects and quality assurance reviews.

Co-executed banquet project with Food and Beverage Department.

Assisted the General Manager on various projects using Powerpoint.