Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelyn Labrada

Bakersfield,CA

Summary

Energetic and dependable college student with a passion for delivering exceptional customer service. Experienced in engaging with people in person and over the phone, ensuring their needs are met with a friendly and attentive approach. A quick learner, eager to transition into a server role, dedicated to creating unforgettable dining experiences. Adaptable and composed in fast-paced environments, committed to maintaining a positive attitude while addressing customer concerns efficiently.

Overview

4
4
years of professional experience

Work History

Work Study-Customer Service

UCLA Center For Prehospital Care
03.2023 - Current
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Greeted customers with a smile when working in-office and provided friendly, knowledgeable service.

Housekeeper

Beautiful Cleanings Housekeeping
01.2019 - 09.2022
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries
  • Adhered to professional house cleaning checklist
  • Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting.


Tutor Volunteer

Downey High School
2020 - 2021
  • Communicated with parents and teachers regarding student progress and areas of concern.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.

Education

Bachelor of Science - Psychobiology

University of California - Los Angeles
Los Angeles, CA
06.2026

Skills

  • Fast Learner
  • Ability to work under pressure
  • Punctual
  • Excellent communication and active listening skills
  • Problem-Solving Ability
  • Warm and Friendly
  • Courteous Phone Demeanor

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Work Study-Customer Service

UCLA Center For Prehospital Care
03.2023 - Current

Housekeeper

Beautiful Cleanings Housekeeping
01.2019 - 09.2022

Tutor Volunteer

Downey High School
2020 - 2021

Bachelor of Science - Psychobiology

University of California - Los Angeles

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Evelyn Labrada