Evelyn Lark
Laguna Niguel,USA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Goverment Agency| Analyst
Metlang
Los Angeles, CA
09.2021 - Current
- Conducted advanced analysis to support investigative operations.
- Interpreted and translated critical communications to provide actionable intelligence.
- Collaborated with multidisciplinary teams to ensure the accuracy of sensitive reports.
- Maintained high standards of confidentiality and compliance with federal regulations.
Philanthropy Assistant & Office Manager
Mission Hospital Foundation
Mission Viejo, CA
12.2023 - 10.2024
- Lead philanthropic initiatives, assisting in fundraising efforts and donor relations to support the foundation’s mission
- Process gifts with meticulous attention to detail and ensure confidentiality of donor information
- Manage daily office operations, including administrative tasks, correspondence, and scheduling to ensure smooth functioning
- Collaborate with team members to organize events, luncheon, campaigns board meetings, and outreach activities aimed at engaging donors and stakeholders
- Maintain donor database and records, ensuring accuracy and confidentiality of sensitive information
- Oversee office logistics, including supply management, vendor coordination, and facilities maintenance
- Assist executive staff with various tasks, including meeting preparation, interview, report generation, interview preparation and special projects.
- Responded to customer issues to provide immediate resolution and improve retention.
- Utilized various software and tools to streamline processes and optimize performance.
Executive Administrative Assistant
IBASEit
Foothill Ranch, CA
02.2019 - 11.2021
- Managed over 100 daily emails and other correspondence to facilitate communication and enhance business processes
- Updated executives on changing business needs by documenting internal and client meetings thoroughly
- Prepared documents, reports, and presentations for executives and board members using advanced software proficiencies
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Coordinated travel arrangements including airfare, hotel, and ground transportation
- Managed supplies and purchase orders to maintain adequate stock levels
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults
- Established network specifications and analyzed workflow, access, information, and security requirements
Reservation Specialist
The Langham Hotel
Chicago, IL
06.2016 - 01.2019
- Arranged group hotel bookings in collaboration with the sales department for weddings and special events
- Troubleshot, resolved, and documented group issues and concerns, implementing proactive changes to improve processes
- Utilized Micros to input all key data into the hotel’s database system
- Offered appropriate reservation options based on expected attendees when coordinating events
- Trained new employees on standards and hotel procedures
- Utilized effective selling and upselling techniques to maximize revenue
- Coordinated bookings for up to 200 rooms and converted inbound calls into sales 90% of the time
Client Service Coordinator
Travelle At the Langham
Chicago, IL
06.2013 - 07.2016
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the customer support team
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Executed and devised business development strategies to attract and acquire new clients using content marketing and networking
- Coordinated client meetings to offer expert, individualized service, driving sales, and boosting brand loyalty
- Maintained detailed client records with both personal and payment information
- Developed and deepened client relationships to increase loyalty and brand engagement
- Managed department call volume of 200 calls per day and coordinated department schedules to maximize coverage during peak hours
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Accounts Payable Assistant & Data Entry Clerk
Kendall College
Chicago, IL
04.2009 - 06.2011
- Accurately processed supplier invoices and maintained vendor files in the accounts payable system
- Generated financial statements and reports detailing accounts receivable status
- Reported financial data and updated financial records in ledgers and journals
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Investigated daily variances and corrected errors to resolve discrepancies
- Promoted consistent accuracy of billing information by reconciling 10 accounts monthly
Education
BBA - Bachelor of Business Admin, Hospitality Management
Kendall College-Les Roche's School
Chicago, IL06.2011
Associate Diploma - Business Administration
International Hotel and Tourism Institute
Kenya11.2008
Skills
- Microsoft Office Suite
- PMS system operation
- Database management
- Research and analysis
- SharePoint
- Operations management
- Schedule management
- Team recruiting
- Power BI
Accomplishments
- Successfully handled business projects simultaneously and increased revenue by leveraging data-driven insights to predict and model future outcomes
- Resolved product issues through consumer testing, resulting in a remarkable 90% increase in overall demand
- Maintained an outstanding 96% satisfaction rating over a 32-month period as a customer specialist
- Recognized for exceptional performance, earning two promotions from the director within the first nine months with the company
Timeline
Philanthropy Assistant & Office Manager
Mission Hospital Foundation
12.2023 - 10.2024
Goverment Agency| Analyst
Metlang
09.2021 - Current
Executive Administrative Assistant
IBASEit
02.2019 - 11.2021
Reservation Specialist
The Langham Hotel
06.2016 - 01.2019
Client Service Coordinator
Travelle At the Langham
06.2013 - 07.2016
Accounts Payable Assistant & Data Entry Clerk
Kendall College
04.2009 - 06.2011
BBA - Bachelor of Business Admin, Hospitality Management
Kendall College-Les Roche's School
Associate Diploma - Business Administration
International Hotel and Tourism Institute
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