Evelyn Laws
Executive Director of Healthcare Operations
Summary
Accomplished Executive Director in Healthcare recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
20
20
years of professional experience
4
4
Certification
Work History
Executive Director
CommuniCare Health Services
Indianapolis , IN
10.2021 - Current
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Attracted major clients with new service line-projected to generate upwards of $2.1 million in annual revenue under new on-site Hemodialysis project.
- Increased business profits 65 % by streamlining processes and trimming unnecessary positions.
- Shaped solutions and approaches by leveraging trends in customer marketplaces for win/win outcomes.
- Improved performance management system and introduced growth strategy programs to develop future leaders.
- Implemented Recovery team plan, clarified roles of members and introduced new processes to boost quality across departments.
- Interviewed, supervised and motivated 379 staff members to achieve optimal productivity.
- Directed technological improvements, reducing waste and business bottlenecks.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Executive Director
ASC
Indianapolis , IN
Jan2020 - 10.2021
- Managed team of 102 professionals focused on improving Quality initiatives.
- Managed patient satisfaction, care concerns, finance, marketing, human resources, survey visit.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Established new customer service and problem resolution processes to improve client satisfaction rates.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Defined company roles and responsibilities to establish and enhance processes.
- Prioritized and allocated valuable resources to meet business targets.
Director of Operations
LAWS HOME CARE
Indianapolis , IN
2012.11 - 2020.12
- Oversaw day-to-day production activities in accordance with business objectives.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Kept up to date with industry trends and identified areas of opportunity to drive improvements.
- Gather and analyze data.
- Monitored over 40 employees' day-to-day activities and made plans to rectify issues
- Built loyal account base and long-term business relationships with 120accounts.
- Defined, implemented and revised operational policies and guidelines.
Administrator
Chosen
Indianapolis , IN
Jan2018 - Jan2020
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Recruited new members by networking at community events and distributing promotional materials to attendees.
- Generated reports to suggest corrective actions and process improvements.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated and distributed information to employees.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Managed and recorded facility maintenance and upkeep budget
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments
REVENUE CYCLE SUPERVISOR
IU HEALTH
Indianapolis , IN
11.2007 - 04.2017
- Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
- Created monthly schedules, maintained time records and submitted payroll with help of Kronos UKG.
- Prepared and reconciled cash, check and credit card payments using Cerner and other forms of pay sources
- Conducted audits of registrations, insurance verifications and insurance denials.
- Maintained 95 % accuracy while updating databases with over 1200 providers and verifying changes.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
Health Care Administrator Training
Golden Living Centers
Indianapolis , IN
04.2016 - 12.2016
- Led projects and analyzed data to identify opportunities for improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Implemented updated policies and practices for organization and monitored effect.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Maintained and archived regulatory paperwork.
- Implemented regulatory guidance procedures for Customer Concerns
- Completed and reported on service recovery impact assessments.
- Assisted with regulatory product compliance initiatives such as ISDH visits and reportable.
- Worked with governance committees to make and evaluate plans.
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Developed or tracked quality metrics.
- Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.
- Provided pre-, ongoing, and post-inspection follow-up assistance to governmental inspectors.
- Wrote or updated standard operating procedures, ie plan of corrections for ISDH citations to ensure site compliance with regulatory guidelines.
- Prepared variety of different written communications, reports and documents.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared variety of different written communications, reports and documents
ADMISSIONS COORDINATOR
REHABILITATION HOSPITAL OF INDIANA
Indianapolis , IN
07.1991 - 11.2007
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed preliminary paperwork for incoming and outgoing patients.
- Contacted hospitals to confirm patients' medical histories and prevent inaccurate diagnoses and treatments.
- Obtained payments from patients and scanned identification and insurance cards.
- Kept detailed records of office inventories and placed $25.000 orders for medical supplies for specialty clinic.
- Supported Media Relations Team with sensitive content
- Implemented Sop for new hire training process
- Trained and scheduled supplemental Nurses Assistants.
Education
Master of Laws - Healthcare Law
Washington University in St Louis
St Louis, MO05.2022
MBA - HEALTH CARE ADMINISTRATION
Indiana Wesleyan University
Marion, IN06.2018
BACHELOR OF SCIENCE - HEALTH CARE MANAGEMENT
Indiana Wesleyan University
Marion, IN04.2013
Skills
- Media Relations
- Strategic Planning
- Facilities Management
- Branding
- Project Management
- Data Analysis
- Business Development
- Google Analytics
- Legal Research
- Events Management
- CPHRM
- Risk Management
- Employee Motivation and Performance
Certification
- Licensed Executive Director of Healthcare Operations - 2017-Current
- Certified CPR AED
- Certified Notary Public
- CPHRM
- Human Resources Acquisitions
- Contract Writer
Timeline
Executive Director
CommuniCare Health Services
10.2021 - Current
Health Care Administrator Training
Golden Living Centers
04.2016 - 12.2016
Director of Operations
LAWS HOME CARE
2012.11 - 2020.12
REVENUE CYCLE SUPERVISOR
IU HEALTH
11.2007 - 04.2017
ADMISSIONS COORDINATOR
REHABILITATION HOSPITAL OF INDIANA
07.1991 - 11.2007
Master of Laws - Healthcare Law
Washington University in St Louis
MBA - HEALTH CARE ADMINISTRATION
Indiana Wesleyan University
BACHELOR OF SCIENCE - HEALTH CARE MANAGEMENT
Indiana Wesleyan University
- Indiana Health Facility Administrator License - 2017- Current
- Certified CPR AED
- Certified Notary Public
Executive Director
ASC
Jan2020 - 10.2021
Administrator
Chosen
Jan2018 - Jan2020
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