Evelyn Lechuga

Specialized expertise in TxDMV laws, rules, regulations, policies and procedures

• Accurately input information into database following state regulations
• Communicated with dealerships via email or verbally to handle title issues daily
• Researched missing and/or incorrect title paperwork and determine proper resolve in a timely manner
• Faxed, Filled and Deputize state documents
• Registered new vehicles to the new owner through dealership sales while reviewing the title and supporting documents
• Answered phone calls and helped customers with any assistance needed
• Prepared routine reports and memos
• Validated official state documents and Identifications
• Ran a person's driver's license for any warrants or tickets
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
• Performed opening and closing responsibilities
• Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
• Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows

• Resolved service, pricing and technical problems for customers by asking clear and specific questions
• Referred unresolved customer grievances to designated departments for further investigation
• Gathered and verified all required customer information for tracking purposes

• Ensured customers satisfaction goals were consistently met
• Consistently reduced resolution time and improved customer satisfaction rates
• Maintained high call volume and monitored average call time for performance and productivity

• Educated customers on game rules and mathematical probabilities of various wagers
• Inspected cards and equipment to be used in games to verify proper functioning
• Paid winnings established by the rules and procedures of each specific game
• Cashed out customers vouchers and worked with slot technicians to pay out jackpots
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Maintained machines for continuous optimal performance
• Managed customer complaints and rectified issues to complete satisfaction
• Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions
• Worked with cashiers, housekeeping, maintenance and security to meet all guest needs

• Operated cash register with proficiency while following cash management skills and policy
• Recorded customer orders and repeated them back in a clear, understandable manner
• Worked well with teammates and openly invited coaching from the management team
• Resolved guest complaints promptly and professionally
• Worked overtime shifts during busy periods