Evelyn Leonardo
Inglewood,CA
Summary
I am a dynamic sales professional with a proven track record at REUP by Exclusive, excelling in customer service and relationship building. Skilled in cash handling and inventory control, I consistently exceed sales goals while providing a welcoming environment. My approach enhances client satisfaction and loyalty, driving repeat business and improving overall store performance.
I am a goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
I demonstrate strong analytical, communication, and teamwork skills, with the ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. I bring nothing but a positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Sales Associate
Mission Herbal
01.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Muha Meds
07.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Manager
Exclusive Caregivers
03.2023 - 07.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Manager
REUP by Exclusive
07.2022 - 02.2023
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled exchanges and refunds following store policy.
- Managed problems with professionalism during intense and fast-paced conditions.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Ensured consistent stock levels through thorough restocking.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Cultivated strong connections with clients.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Promoted effective work habits among new employees through strategy sharing.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Performed inventory management tasks, including restocking and counting cycles.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Store Manager
LOHO Love N Hope
08.2020 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Associate
In-N-Out Burger
12.2018 - 06.2020
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Inglewood High School
Inglewood, CA06.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Reliable and punctual
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Client service
- Conflict resolution
- Product sales
- POS system operation
- Upselling
- Adapt to diverse groups
- Cleaning techniques
- Inventory tracking
- Inventory control
- Sales goals attainment
- Display setup
- Brand promotion
- Fraud detection
- Product demonstrations
- Dispute mediation
- Dining area maintenance
- Friendly and outgoing
- Hospitality and accommodation
Timeline
Sales Associate
Mission Herbal
01.2025 - Current
Sales Associate
Muha Meds
07.2024 - 01.2025
Sales Manager
Exclusive Caregivers
03.2023 - 07.2023
Sales Manager
REUP by Exclusive
07.2022 - 02.2023
Store Manager
LOHO Love N Hope
08.2020 - 07.2022
Store Associate
In-N-Out Burger
12.2018 - 06.2020
Inglewood High School
Similar Profiles
ROJIMA CUSTODIOROJIMA CUSTODIO
Customer Service Office Staff Member at Herbal BusinessCustomer Service Office Staff Member at Herbal Business
GORANA SEELEYGORANA SEELEY
Vice President, Commercial Strategy & Partnership at Veriphy Skincare and Herbal Magic WellnessVice President, Commercial Strategy & Partnership at Veriphy Skincare and Herbal Magic Wellness
Rosenna AllenRosenna Allen
Sales Representative at Mez HerbalSales Representative at Mez Herbal