Evelyn Lewis
New Iberia,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Warehouse Specialist R4 Team Member / Inventory Specialist
Safe Source Direct
Broussard, LA
05.2022 - Current
- Created an inspiring team environment with open lines of communication
- Set clear team goals and deadlines, complete daily tasks, and oversee day-to-day operations
- Monitor team performance, report metrics, and address any problems, obstacles, or challenges
- Motivate team members, assist with training, and provide additional coaching
- Track inventory maintenance and control flows of equipment and supplies
- Report to management and advise on process improvements
- Coordinate and direct multiple teams and develop loss mitigation processes and protocols
- Train less experienced inventory workers, compile inventory reports, and forecast future inventory requirements
Patient Care Technician
Ashley’s Home Institute
Dallas, TX
01.2018 - 05.2020
- Documented patient intake, dietary requirements, feeding aid, and monitoring sheets
- Responded to patient alarms and needs-assessment requests to identify course of treatments
- Supported patient with bedside baths, wound care, and integrity checks
- Restocked unit frequently with necessary medical supplies
- Performed housekeeping tasks to ensure clean patient areas
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements
Customer Service Representative
Landry’s Truck Stop and Silver Fox Casino
Jeanerette, LA
02.2011 - 12.2017
- Ensured cash exchanges were reported correctly
- Managed substantial amounts of incoming phone calls and generated sales leads
- Identified and assessed customers’ needs to achieve satisfaction
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Provided accurate, valid and complete information by using the right methods
- Met personal and customer service team sales targets and call handling quotas
- Managed customer complaints, provided solutions within the time limits, and followed up to ensure resolution
- Kept records of customer interactions and processed customer accounts and file documents
Customer Service Agent
Nucom International
Lafayette, LA
03.2007 - 11.2012
- Communicated with current and potential clients via telephone, email, online chat, or social media
- Listened attentively to questions and concerns while responding promptly with a resolution according to company guidelines
- Always maintained a courteous and calm manner to de-escalate stressful situations
- Documented personal information to create, update, or adjust customer accounts
- Prepared call-related information for purposes of auditing and reporting
- Provided and respond to feedback about any aspect of the job or its duties
- Suggested products and services to clients based on their requests and needs
Education
Some College (No Degree) - Business Administration And Management
University of Louisiana At Lafayette
Lafayette, LASkills
- CRM Inventory System R4
- Professionalism
- Team Management
- Microsoft Word
- Multitasking
- Task Prioritization
- Teamwork and Collaboration
- Dependable and Responsible
- Microsoft Office
- Organization
- Active Listening
- Basic Math
- Interpersonal Communication
- Email and Phone Etiquette
- Research and due diligence
Timeline
Warehouse Specialist R4 Team Member / Inventory Specialist
Safe Source Direct
05.2022 - Current
Patient Care Technician
Ashley’s Home Institute
01.2018 - 05.2020
Customer Service Representative
Landry’s Truck Stop and Silver Fox Casino
02.2011 - 12.2017
Customer Service Agent
Nucom International
03.2007 - 11.2012
Some College (No Degree) - Business Administration And Management
University of Louisiana At Lafayette
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