Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelyn Lig

Indianapolis,IN

Summary

Dynamic professional with a proven track record at Heart of the House Hospitality, excelling in customer service and analytical problem-solving. Successfully processed payroll for over 600 employees and enhanced team performance through effective communication and collaboration. Recognized for streamlining operations and maintaining high client retention rates.

Brings positive attitude and commitment to continuous learning and growth. Prepared to Make meaningful contributions with commitment and drive.

Overview

9
9
years of professional experience

Work History

MLR at JW Marriott

Heart of the House Hospitality
04.2021 - Current


  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.

Payroll Coordinator

Heart of the House Hospitality
05.2017 - 03.2020
  • Processed payroll for over 600 employees, ensuring timely and accurate compensation.
  • Collaborated with HR to maintain employee records and resolve payroll discrepancies.
  • Implemented automated timekeeping system, enhancing efficiency in payroll processing.
  • Led initiatives to streamline payroll operations, resulting in improved turnaround times.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Completed bi-weekly payroll for 350 employees.
  • Managed year-end processes including W-2 distribution, ensuring timely delivery to employees and compliance with IRS guidelines.
  • Maintained strict confidentiality of all payroll information and records.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.

Account Manager

Heart of the House Hospitality
11.2016 - 04.2017
  • Streamlined communication processes between clients and internal teams, improving response times.
  • Conducted regular performance reviews with clients to assess satisfaction levels and identify growth opportunities.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
  • Built relationships with customers and community to promote long term business growth.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to team objectives in fast-paced environment.

Education

J.D. - Law

Unife
Lima - Peru
06-2014

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Analytical problem-solving
  • Flexible and adaptable
  • Multitasking Abilities
  • Excellent communication
  • Decision-making
  • Problem resolution

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working

Timeline

MLR at JW Marriott

Heart of the House Hospitality
04.2021 - Current

Payroll Coordinator

Heart of the House Hospitality
05.2017 - 03.2020

Account Manager

Heart of the House Hospitality
11.2016 - 04.2017

J.D. - Law

Unife

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