EVELYN LINTZ
Frisco,TX
Summary
Highly skilled in Banking, Mortgage, and Financial Industry. Expert in Loss Mitigation, Commercial Collections, and Payoff Specialist. Experience in verifying transaction information and working from an daily aging report. Knowledgeable of banking regulations and compliance procedures. Dedicated to protecting valuable data information.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mortgage Customer Specialist
SolomonEdwards Group LLC
Frisco, TX
10.2020 - Current
- Call center
- Receive inbound calls
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Identify concerns research their issues and provide answers that meet their needs
- Follow up calls to member
- Submit work order request for documents, escrow, and payment issues
Property Preservation Specialist
JPMorgan Chase & Co
Plano, TX
08.2016 - 10.2020
- Make outbound calls to City Municipalities, Code Enforcement discussing code violation citations, fines, fees, and liens that been issue to property
- Research loan to determine root cause of violations
- Negotiated fines and fees issue by the City
- Approve code violation bids
- Communicating with vendors to ensure services are completed correctly and timely. Reviewing photos for quality assurance and completion
- Ensure all property repair work is completed within timelines detailed in Investor guidelines, state law and federal regulatory requirements
Customer Assistance Specialist
JPMorgan Chase & Co
Coppell, TX
11.2013 - 08.2016
- (SPOC) Single point of contact for the borrower to explain loss mitigation options, how to apply for assistance, and provide status updates during review period and properly document all borrower communications in system
- Verify accuracy of documents received and reviewing for missing documents, credit reports, appraisals, 1040's, financial statements, W-2
- Validating all financial information has been updated before submit to Underwriting
- Follow-up calls made to borrow, realtor and attorney to communicate final decisions made by underwriting
Loss Mitigation Specialist
Newbold Advisors
Ft. Worth, TX
04.2012 - 03.2013
- Review financial information to offer assist on various programs such as payment plan, modification, short sale to avoid potential foreclosure
- Reached out to borrowers to discuss current status and loan workout options
- Evaluated pay stubs, credit history, tax information and bank statements for financial status
- Audit modification packages to ensure all documentation been received and meets the expectation necessary for VP signature
- Properly documents each customer interaction in the Mortgage Servicing system
Foreclosure Specialist
Newbold Advisors
Ft. Worth, TX
08.2011 - 03.2012
- Performs research on any loan with questionable items such as missing application of payments, proper foreclosure notification
- Requested accurate foreclosure figures, including reinstatement, payoff, and assumption figures for Attorney.
- Identified and researched any discrepancies in financial documents
- Reviewed financial documents to verify accuracy or acquire necessary information
Education
Some College (No Degree) - Mortgage Lending
North Lake College
Irving, TX2005
Some College (No Degree) - Accounting
Mountain View College
Dallas, TXSkills
- Property Preservation
- Customer Service
- Loss Mitigation
- Foreclosure Review
- Mortgage Collection
- Research
- Collection
- Payment processing
- Installment Loan
- Lockbox
COMPUTER SKILLS
LPS Desktop and MSP Workstations, AS400, Saleforce, Yardi System, MortgesServ, eFannieMae Systems, NewCourse, Nautilus Unity,
MS Office, CMS, Fortracs, Ivault, Info Source, Oracle, Excel ,10 Key and Data Entry
Certification
OnCourse Learning Financial Services
Completed Certificate March 2021
- Mortgage Loan Processing 101
- Mortgage Math
- Title Insurance
Profession Development Courses for MLOs Professional in following subject:
- FHA Factor in Mortgage Lending
- TILA-RESPA Integrated Disclosure(TRID)
- Truth-in-Lending Act
- Appraisals
Timeline
Mortgage Customer Specialist
SolomonEdwards Group LLC
10.2020 - Current
Property Preservation Specialist
JPMorgan Chase & Co
08.2016 - 10.2020
Customer Assistance Specialist
JPMorgan Chase & Co
11.2013 - 08.2016
Loss Mitigation Specialist
Newbold Advisors
04.2012 - 03.2013
Foreclosure Specialist
Newbold Advisors
08.2011 - 03.2012
Some College (No Degree) - Mortgage Lending
North Lake College
Some College (No Degree) - Accounting
Mountain View College
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