Evelyn Liriano
Springfield,MA
Summary
Dependable and adaptable [Type] industry worker with experience in fast-paced work environments and meeting changing daily demands. Demonstrates exceptional attention to detail and a diligent work ethic when serving customers. Proactively seeks opportunities to exceed expectations, enhance operational processes, and elevate overall customer satisfaction levels.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Goldsmith, Katz, & Argenio, PC
07.2024 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Improved client satisfaction with timely and accurate information provision.
- Increased office security by updating visitor check-in procedures and protocols.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Polysomnography Technician
Baystate Health
03.2023 - Current
- Enhanced diagnostic accuracy by performing thorough polysomnographic testing and monitoring patients throughout the night.
- Demonstrated adaptability by learning new software programs and diagnostic equipment to stay current with industry advancements.
- Increased patient satisfaction with clear communication during pre-test, intratest, and post-test periods.
- Efficiently managed scheduling conflicts or issues to ensure smooth workflow within the sleep center facility.
- Ensured patient safety during sleep studies by adhering to strict protocols and emergency procedures.
- Maintained a clean, safe, and organized work environment for both patients and colleagues by following established laboratory protocols.
- Improved patient care by conducting comprehensive sleep studies and analyzing results for accurate diagnosis.
- Fostered positive relationships with referring physicians through prompt communication of test results and relevant insights.
- Promoted a comfortable environment for patients during overnight stays, addressing concerns and ensuring a positive experience.
- Advanced professional development by attending workshops and conferences focused on sleep disorders and diagnostics techniques.
- Maintained high-quality data collection standards through meticulous documentation of patient histories and test results.
- Educated patients about healthy sleep habits to promote long-term wellness beyond their time in the clinic setting.
- Facilitated timely report generation by accurately scoring sleep stages, arousals, respiratory events, and limb movements in polysomnograms.
- Attached electrodes to patients using adhesives.
Spanish Medical Interpreter
Baystate Health
03.2021 - 03.2023
- Received recognition for outstanding service as a Medical Interpreter at the annual Hospital Quality Awards ceremony.
- Improved patient satisfaction with the quality of medical services through clear communication and empathy.
- Advised hospital administration on strategies for improving language access services and overall patient experience for Spanish-speaking individuals.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
- Developed educational materials in Spanish to help non-English speaking patients better understand their diagnoses and treatment options.
- Coordinated with case managers to ensure smooth transitions between facilities for Spanish-speaking patients receiving ongoing care.
- Contributed to a 20% decrease in appointment delays by efficiently interpreting complex medical terminology for non-English speaking patients.
- Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
- Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
- Implemented new interpretation technologies to enhance the quality of communication between healthcare providers and non-English speaking patients.
- Participated in interdisciplinary meetings to discuss complex cases, providing valuable insights from a linguistics perspective.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Streamlined interpreter scheduling processes, resulting in a more efficient allocation of resources across departments.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
Video Spanish Interpreter
Stratus/ AMN Language Services
12.2020 - 03.2021
- Interpreting medical terminology and medical conversation accurate, and following the standards of practice
- Completed assigned tasks with little or no supervision
- Made sure to complete [Task] before shift end
- Reviewed activities regularly to identify opportunities for improvement
- Completed required paperwork by [Timeframe]
- Followed established guidelines and procedures
Spanish Medical Interpreter
Baystate Medical Center
09.2017 - 12.2020
- Spanish Medical Interpreter, main pager meaning covering the Emergency Room and the Floor in the hospital, clinical appointments, booking appointments
- Translated procedural information to facilitate understanding between patients and doctors
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency
- Consulted reference texts to choose best-fitting word to deliver clear, accurate message in translated text
- Interpreted and translated all information in target language precisely ensuring data confidentiality
Preschool Teacher
HCS Head Start
06.2012 - 08.2017
- Implemented lesson plan's, teach the children's in English and Spanish
- Supervised children in all activities
- Established and maintained standards of student behavior
Education
Medical Interpreter certificate -
STCC
Springfield, MAHigh school of Science and Technology -
High school of Science and Technology
Springfield, MASkills
- Translation preparation
- Patient assessment
- Interpret language
- English and Spanish fluency
- Relationship building
Certification
Medical interpreter Certification( English-Spanish)
Preschool, Infant and Toddler Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist Administrator
Goldsmith, Katz, & Argenio, PC
07.2024 - Current
Polysomnography Technician
Baystate Health
03.2023 - Current
Spanish Medical Interpreter
Baystate Health
03.2021 - 03.2023
Video Spanish Interpreter
Stratus/ AMN Language Services
12.2020 - 03.2021
Spanish Medical Interpreter
Baystate Medical Center
09.2017 - 12.2020
Preschool Teacher
HCS Head Start
06.2012 - 08.2017
Medical Interpreter certificate -
STCC
High school of Science and Technology -
High school of Science and Technology
Medical interpreter Certification( English-Spanish)
Preschool, Infant and Toddler Certification
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