Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Evelyn Loera

Oak Brook,IL

Summary

Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Marcus Theatres
Addison, IL
01.2025 - Current
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Stocked ice bins and coolers as needed throughout shift.
  • Greeted customers and provided excellent customer service.
  • Performed opening and closing duties including restocking supplies.
  • Cleansed glasses with sanitizing solution after each use.
  • Processed payments accurately and efficiently with POS system.
  • Provided drink suggestions to customers based on their preferences.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Resolved customer complaints in a professional manner.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Collected and organized daily till totals and tips.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Effectively multitasked within fast-paced environment.

Barista

Starbucks
Addison, IL
05.2021 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Adhered to health department regulations concerning sanitation standards.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Maintained calm demeanor during high-volume periods and special events.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

Barista

Dunkin' Donuts
Villa Park, IL
10.2019 - 08.2020
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Adhered to health department regulations concerning sanitation standards.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Created complex, hand-crafted beverages based upon customer preferences.

Cashier

TJ Max
Oak Brook, IL
09.2018 - 02.2019
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

Willowbrook High School
Villa Park, IL
05-2021

Skills

  • Beverage preparation
  • POS operation
  • Customer service
  • Alcohol compliance
  • Multitasking ability
  • Engaging personality
  • Exceptional customer service
  • Team player

Certification

  • food handler certification
  • BASSET certification

Languages

English
Professional
Spanish
Professional

Accomplishments

  • received partner of the quarter 3 times for dedication to my job

Timeline

Bartender

Marcus Theatres
01.2025 - Current

Barista

Starbucks
05.2021 - Current

Barista

Dunkin' Donuts
10.2019 - 08.2020

Cashier

TJ Max
09.2018 - 02.2019

High School Diploma -

Willowbrook High School

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