Evelyn Lopez
Senior Manager
Norfolk,VA
Summary
Seasoned Program Officer adept at evaluating progress and implementing strategic improvements. Decisive and forward-thinking leader with a resourceful approach. Offering 25 +years of progressive experience. Excellent problem solving, critical thinking and communication skills. Organized and dependable candidate successful at managing multiple priorities with cheerful outlook. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing people skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Chief Program Officer
LGBT Life Center
01.2021 - Current
- Mentored nine directors, managers and coordinators to improve program management.
- Provided key leadership to twenty-seven project managers, directors and other team members.
- Developed feasible strategy for program growth meeting organizational vision and mission.
- Led processes to set program goals, recommended timelines and organized resources needed to achieve goals.
- Turned strategic mandates into actionable program plans.
- Analyzed internal reports to evaluate program effectiveness by using outcomes-based approach.
- Created and implemented program frameworks, performance standards and quality assurance requirements.
- Collaborated across disciplines to build high-quality infrastructure to support programs.
- Fostered team cohesiveness, positive workplace culture and support of staff.
- Collaborated with finance department to budget and monitor program operations, ensuring sound fiscal and system management.
Chief Program Officer
Alliance For Positive Change
03.2017 - 12.2020
- Successfully re-designed/implement program flow for harm reduction and substance use services resulting on both increased 70% grant funding and 60% increase in Medicaid income.
- Increased program resources by adding over $81,000 on Medicaid reimbursement in 12 months.
- Developed feasible strategy for program growth meeting organizational vision and mission.
- Determined staffing plans to achieve program goals and objectives and participated in hiring decisions for new program staff.
- Collaborated with 3 finance partners to budget and monitor program operations, ensuring sound fiscal and system management.
- Collaborated with eight senior leaders of other organizations to develop Provider Association to reduce community services gaps and increase client positive health outcomes.
- Developed feasible strategy for substance use and mental health program growth meeting organizational vision and mission.
- Analyzed and assessed program performance data and implemented corrective measures.
- Pursued state and local grant funding for integration of substance use and mental health services as core programming within organization.
- Fostered team cohesiveness, positive workplace culture and support of staff.
- Collaborated across disciplines to build high-quality infrastructure to support programs.
Site Director and FQHC HIV Network Director
Lutheran Hospital System, NYU Lutheran
12.2011 - 12.2017
- Managed and transformed one AIDS Designated Center into Primary Health Center with specialty in HIV, Substance Use Treatment and Hormone Affirming Therapy.
- Successfully integrated HIV related services in two other FQHCs health centers and increased budget revenue for over $3 million dollars.
- Facilitated effective communication between internal and external stakeholders.
- Recruited and hired top-quality staff to fill important positions.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Partnered with Chief Medical Director to monitor, coached and supervise medical team.
- Established employee work schedules to properly staff 8-11 health center for each shift.
- Facilitated change management activities for department and staff of 8-10 individuals.
- Performed continuous evaluations of HIV/AIDS services flow, within three primary care sites by tracking successes and failures, and implemented improvement plans.
- Facilitated effective communication between internal and external stakeholders
- Recruited and hired top-quality staff to fill important positions
- Networked among site leaders of other FQHC sites to improve financial backing, operational planning and utilization performance.
- Provided onsite training to help develop employee skills.
- Worked with personnel and managers to meet strict timelines.
- Identified and eliminated safety risks through additional training.
- Resolved issues among team members to keep employees on task.
License Associate
World Financial Group, Inc.
08.2010 - 08.2011
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction with prospective clients.
- Maximized customer interactions by promptly identifying financial needs and wants.
- Increased customer satisfaction significantly within finance group.
- Collected, arranged and input information into database system on financial information and long-term goals
- Provided quotes to customers for purchase of products.
Vice President of Administration
Housing Works, Inc.
01.2009 - 03.2010
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Cultivate partnership among all managers of the adult day care centers enhancing resource sharing and reducing cost by 20%.
- Direct strategic planning process for the integration of Adult Day Care Center's model intended for Women's Health.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Created and made appropriate documentation for annual budgets and senior leadership goals.
- Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects.
- Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
AED of Planning and Special Products
Hetrick-Martin Institute
12.1999 - 11.2009
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Boosted local funding by developing agency's grant-making strategic plan that resulted in the restructure of after-school and youth homeless programming.
- Led the strategic plan with management and program leaders to develop best practice models for LGBTQ+ youth.
- Cultivate partnerships with researchers to document experiences, believes and attitudes of LGBTQ+ homeless youth in NYC engaged in services.
- Develop Grant-Making unit and data analyst team.
Education
MPH - International Health
NY Medical College -School of Public Health
Valhalla, New York05.1988
Skills
- Strategic planning
- Budgeting
- Program development
- Regulatory compliance
- Performance outcome measures
- Organizational operations
- Service Delivery
- Client and partner relationships
- Coaching and Mentoring
- Project Management
- Storytelling
- Change Management
- Communications Strategy
Languages
Spanish
Native or Bilingual
Additional Information
References Available Upon Request
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Chief Program Officer
LGBT Life Center
01.2021 - Current
Chief Program Officer
Alliance For Positive Change
03.2017 - 12.2020
Site Director and FQHC HIV Network Director
Lutheran Hospital System, NYU Lutheran
12.2011 - 12.2017
License Associate
World Financial Group, Inc.
08.2010 - 08.2011
Vice President of Administration
Housing Works, Inc.
01.2009 - 03.2010
AED of Planning and Special Products
Hetrick-Martin Institute
12.1999 - 11.2009
MPH - International Health
NY Medical College -School of Public Health
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