Evelyn Macias
Las Vegas,NV
Summary
Dynamic and results-driven with extensive experience with restaurant environment, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through effective upselling techniques and efficient order management. Recognized for training new staff and considering collaborative team environment as one of my priorities, ensuring seamless service during peak hours, assuring guests leave happy followed by a verbal invite to come back soon.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Waitress Trainer
IHOP Restaurants
09.2023 - Current
- Trained new staff on menu items, service protocols, and customer interaction techniques.
- Facilitated role-playing exercises to prepare staff for diverse customer scenarios and improve response times.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
Server
IHOP Restaurants
08.2012 - 09.2023
- Delivered exceptional customer service by efficiently managing orders and ensuring timely food delivery.
- Collaborated with kitchen staff to coordinate meal preparation and optimize service flow during peak hours.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience and satisfaction.
- Trained new servers on menu knowledge, service standards, and effective communication with team members.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
IHOP Restaurants
01.2009 - 05.2012
- Resolved customer complaints promptly, creating positive experiences that encouraged repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Streamlined order-taking process to minimize wait times for diners.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CA06-2008
Skills
- Customer service
- Order management
- Conflict resolution
- Upselling techniques
- Shift handover
- Time management
- Cash handling
- High-pressure performance
Certification
- ServSafe Certification - Date of Expiration 07/31/2030
- Food Handler Card (SNHD) - Date of Expiration 12/13/2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress Trainer
IHOP Restaurants
09.2023 - Current
Server
IHOP Restaurants
08.2012 - 09.2023
Server
IHOP Restaurants
01.2009 - 05.2012
High School Diploma -
Los Amigos High School