Evelyn Madden
Hillsborough,NH
Summary
Dedicated Life Skills Professional with years of experience guiding clients to improve habits and build skills to navigate life challenges. Resourceful and dedicated with deep understanding of the importance of community resources. Excellent track record of client success and positive feedback.
Overview
12
12
years of professional experience
Work History
Direct Care Counselor
North American Family Institute
11.2023 - Current
- Assist in preparing healthy foods based on personalized nutritional needs.
- Arrange and help with medications according to established schedule.
- Improve clients'' daily living skills through consistent guidance and encouragement in various activities.
- Document activities and behaviors.
- Prepare and maintain records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Enhance client well-being by providing individualized support and implementing personalized care plans.
Production Manager
Beeline Skin Care, LLC
10.2015 - 11.2023
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
- Directed key personnel in correct production techniques to achieve required quality.
- Implemented quality improvement changes to minimize product defect rates.
- Applied lean practices to balance workflow and eliminate unnecessary steps.
Life Skills Facilitator
Robin Hill Farm
02.2016 - 05.2018
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Helped clients to identify challenges and set goals.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Assisted with personal care appointments such as haircuts and doctors' appointments.
- Administered medications and helped clients set reminders to learn how to take important medications according to schedule.
- Offered training on personal hygiene and grooming skills.
- Maintained impeccable records for each client and daily instructional activities.
Data Quality Analyst
NuLife Med, LLC
02.2012 - 03.2015
- Entered patient demographics into software system, validated ICD-9 codes on Physician provided documents and called insurance companies to obtain benefits and eligibility.
- Created and delivered system generated delivery and pick-up tickets to field staff.
- Receive and audit patient documents to ensure that all required data is present and correct.
- Compiled completed patient documents to be submitted to billing company or Medicare biller.
Education
Certificate - Health Claims Specialist
Seacoast Career Schools
Manchester, NH2011
Associate of Science - Business Administration
Hesser College
Manchester, NH1994
Skills
- Instructional Techniques
- Constructive Feedback
- Meal Preparation
- Client Documentation
- Supporting Daily Living Needs
- Problem-Solving Skills
- Life Skills Instruction
- Individualized Care Plans
Timeline
Direct Care Counselor
North American Family Institute
11.2023 - Current
Life Skills Facilitator
Robin Hill Farm
02.2016 - 05.2018
Production Manager
Beeline Skin Care, LLC
10.2015 - 11.2023
Data Quality Analyst
NuLife Med, LLC
02.2012 - 03.2015
Certificate - Health Claims Specialist
Seacoast Career Schools
Associate of Science - Business Administration
Hesser College
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