Evelyn Maldonado
Spring Hill
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
26
26
years of professional experience
Work History
Home Health Aide
Parents
Spring Hill
10.2020 - Current
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Prepared meals and snacks according to prescribed diets.
- Instructed family members regarding proper home care techniques and infection control procedures.
Correctional Sergeant
State of Florida Department of Corrections
Bushnell
06.2018 - 10.2020
- Established effective working relationships with local law enforcement agencies when necessary.
- Developed strategies to reduce incidents of violence or inappropriate behavior within the facility.
- Provided guidance and counseling to inmates regarding personal issues or problems they may be facing while incarcerated.
Assembly Line Production Worker
Spectrum
Brooksville
06.2016 - 05.2018
- Tested completed products for proper functioning before shipping them out.
- Utilized computers for tracking inventory levels and updating databases with relevant information.
- Identified defective parts or items needing rework during inspections.
Assembly Line Worker
Kpi
Brooksville
06.2014 - 06.2015
- Assisted in the development of new assembly processes and procedures.
- Maintained accurate records of product counts and materials used during assemblies.
- Adjusted machine settings according to job requirements, ensuring optimal performance.
- Organized work area daily to ensure efficient workflow throughout shift.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Assembled components of a variety of products, adhering to production specifications.
- Ensured compliance with company policies and procedures at all times.
- Inspected finished products for quality assurance purposes.
- Reported any safety hazards or defective parts encountered during assembly operations.
- Followed standard operating procedures while performing tasks on the assembly line.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Ensured work areas were kept clean and organized at all times.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Completed accurate assembly work by positioning and aligning components.
- Inspected and tested final products to verify conformance to established tolerances.
Customer Service Manager
SYKES
Denver
02.2011 - 06.2014
- Created reports on customer feedback, complaints, and suggestions for management review.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Monitored staff performance to ensure adherence to customer service standards.
92Y Unit Supply Specialist
US Army
Fort Huachuca
05.1999 - 12.2010
- Maintained a current knowledge of all applicable Army Regulations pertaining to supply operations.
- Received, stored, inspected, inventoried, packaged and shipped items as required by the unit's mission.
- Monitored stock levels at remote sites requiring frequent visits to ensure adequate stocks are maintained at all times.
- Ensured receipt documents were properly prepared prior to issuing supplies.
- Developed methods for improving inventory accuracy while reducing costs associated with maintenance activities.
- Provided technical assistance in resolving supply problems encountered by customers.
- Organized warehouse storage areas to maximize space utilization.
- Coordinated with external vendors regarding delivery times and product availability.
- Conducted physical inventories to identify discrepancies between actual stock levels and computer-generated reports.
- Advised personnel on proper safety measures when handling hazardous materials or operating vehicles transporting hazardous cargo.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO06-2010
Skills
- Patient care
- Medication administration
- Meal preparation
- Infection control
Languages
Spanish
Native/ Bilingual
Timeline
Home Health Aide
Parents
10.2020 - Current
Correctional Sergeant
State of Florida Department of Corrections
06.2018 - 10.2020
Assembly Line Production Worker
Spectrum
06.2016 - 05.2018
Assembly Line Worker
Kpi
06.2014 - 06.2015
Customer Service Manager
SYKES
02.2011 - 06.2014
92Y Unit Supply Specialist
US Army
05.1999 - 12.2010
Bachelor of Science - Business Administration And Management
Colorado Technical University